Vahid Qəhrəmanlı
Baku
Summary
Motivated Support Associate with experience in customer support, problem-solving, and working in a fast-paced environment. Responsible, team-oriented, and eager to learn and take on more responsibilities. Looking to grow within the company and develop my career further.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Support Associate
Wolt Azerbaijan
Baku, Azerbaijan
01.2026 - Current
- Answer customer, courier, and merchant requests quickly and help them solve their problems.
- Handle delays and problems with active orders in a professional way and make sure that customers, couriers, and merchants have a good experience.
- Manage several requests at the same time and find quick and suitable solutions.
- Communicate with customers, couriers, and merchants in a polite and clear way.
- Work in a fast-paced environment and provide good customer support.
Tour Manager
Touralux tourism company
Baku, Azerbaijan
08.2022 - 12.2023
- Coordinated travel itineraries for diverse groups across various destinations.
- Managed logistics for transportation and accommodation arrangements efficiently.
- Facilitated guided tours, ensuring engaging experiences for all participants.
Volunteer
Asan xidmət
Baku, Azerbaijan
06.2021 - 08.2021
- Assisted clients in navigating public services and resources.
- Coordinated community outreach initiatives to promote awareness of services.
- Provided support during events, ensuring smooth operations and attendee engagement.
Education
Azerbaijan University of Architecture And Construction
Baku, Azerbaijan09-2026
Ufaz. French-Azerbaijan University
Baku, AzerbaijanSkills
Customer service
Event planning
Logistics management
Customer Support
Communication Skills
Problem Solving
Time Management
Teamwork
Multitasking
Fast Learning
Attention to Detail
Stress Management
Conflict Resolution
Critical Thinking
Microsoft Office
English Language
Languages
Azerbaijani
First Language
Russian
Intermediate (B1)
B1
English
Advanced (C1)
C1
Timeline
Support Associate
Wolt Azerbaijan
01.2026 - Current
Tour Manager
Touralux tourism company
08.2022 - 12.2023
Volunteer
Asan xidmət
06.2021 - 08.2021
Azerbaijan University of Architecture And Construction
Ufaz. French-Azerbaijan University