Valentina Ayala
Asspiring Insurance Professional
Phoenix,AZ
Summary
University graduate with passion for building relationships and foundation that fosters proactive analytical thinking. Known for being personable, adaptable, and detail-orientated. Experienced in time management and interpersonal communication. Eager to contribute to a dynamic organization where I can grow professionally while supporting clients with care and precision.
Overview
3
3
years of professional experience
Work History
Service Writer
Camelback VW Subaru Mazda
Phoenix, AZ
03.2024 - Current
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Identified concerns by creating effective and transparent communication with clients.
- Answered technical questions via phone and email.
- Verified service coverage by examining records and opening extended warranty claims
- Prepared repair orders and presented detailed service quotes, including parts and labor costs, while explaining the benefits of recommended services.
- Collaborated with technicians and service department staff to diagnose vehicle problems and provide accurate cost estimates for customer satisfaction.
- Maintained up-to-date knowledge of automotive products, services, and industry trends to provide expert recommendations.
- Achieved sales goals for service, parts, and accessories, contributing to overall dealership profitability.
- Supported a team of six technicians, ensuring a balanced workload to reduce average wait time.
Loaner Agent
Camelback VW Subaru Mazda
08.2023 - 03.2024
- Informed clients of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Analyzed data on vehicle usage patterns, identifying opportunities for cost reduction and increased efficiency within the fleet management process.
- Conducted administrative tasks such as preparing rental contracts, processing payments, and generating reports on loaner vehicle usage.
- Worked closely with the service department team to ensure efficient scheduling of service appointments and loaner vehicle allocations
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
Barista
Dutch Bros
03.2022 - 12.2022
- Created and maintained imprinting relationships by engaging with customers in a friendly and energetic manner.
- Worked collaboratively with team members to ensure smooth and efficient store operations.
- Adapted to a fast-paced work environment while ensuring company standards were met.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Science - Earth And Environmental Sciences
Arizona State University
Tempe, AZ 05.2001 -
Skills
- Attention to detail
- Data interpretation
- Critical thinking
- Proficiency in written communication
- Collaborative
- Work flow prioritization
- Strong work ethic
- Auto Policy evaluation
Timeline
Service Writer
Camelback VW Subaru Mazda
03.2024 - Current
Loaner Agent
Camelback VW Subaru Mazda
08.2023 - 03.2024
Barista
Dutch Bros
03.2022 - 12.2022
Bachelor of Science - Earth And Environmental Sciences
Arizona State University
05.2001 -
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