VALENTINA SERICIA
Oro Valley
Summary
Experienced professional with a strong background in collections, customer service, and data entry. Exceptional interpersonal and problem-solving skills for effective mediation of customer disputes and timely collection of payments. Highly motivated and driven, with a desire to take on new challenges. Demonstrates a strong work ethic, adaptability, and outstanding interpersonal abilities. Proven ability to work effectively unsupervised and quickly acquire mastery of new skills.
Overview
4
4
years of professional experience
Work History
Collection Assistant
Servpro
05.2023 - Current
- Produced and mailed invoices, payment reminders and financial notices.
- Provided excellent customer service, developing and maintaining client relationships.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Referred past due payments to collections department.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Increased collection of outstanding payments within personal finance department as individual contributor in collections process.
Customer Service Representative
American Honda Finance Corporation
11.2022 - 02.2023
- Answered constant flow of customer calls with minimal wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
- Tracked outgoing mail to provide accurate customer updates.
Customer Service Representative Agent
Sabinsa Corporation
01.2022 - 07.2022
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- Provided customers with advice and assistance, paying special attention to their specific needs or desires
- Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
A Santini Moving & Storage Co
05.2021 - 10.2021
- Answered customer calls promptly to avoid long wait times on hold
- Promoted available products and services to customers during service, account management, and order calls
- Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities
- Was responsible for processing up to 50 customer orders per day
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Undergraduate - Radiology
Pima Community College
Tucson, AZ06-2026
High School Diploma -
Chattahoochee High School
05.2021
Skills
- Bilingual (spanish & english)
- Collection strategies
- Debt collection
- Customer relations
- Multitasking Abilities
- Problem-solving abilities
- Call Center Operations
- Schedule mastery
- High-energy attitude
- Adaptive team player
- Microsoft Office expertise
- Data Entry
- Accounting Support
- Payment Reviewing
- Collection Calls
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Collection Assistant
Servpro
05.2023 - Current
Customer Service Representative
American Honda Finance Corporation
11.2022 - 02.2023
Customer Service Representative Agent
Sabinsa Corporation
01.2022 - 07.2022
Customer Service Representative
A Santini Moving & Storage Co
05.2021 - 10.2021
Undergraduate - Radiology
Pima Community College
High School Diploma -
Chattahoochee High School
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