Summary
Work History
Education
Skills
Timeline
Generic

Valeri Shoemaker

Yuma

Summary

Dependable employee with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Work History

Office Assistant

Dent Center
06.2021 - 10.2021
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.

Manager

AT&T
01.1998 - 01.2009
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.

Service Representative

AT&T
01.1973 - 01.1998
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Accepted payments and updated accounts with latest information.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Maintained and managed customer files and databases.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Associate of Arts - General Education

American River College
Sacramento, CA

Skills

  • Report Analysis
  • Social Media Knowledge
  • Team Bonding
  • Event Planning
  • Multi-Line Phone Proficiency
  • Valid Driver's License
  • Insurance Eligibility Verifications
  • Excel Spreadsheets
  • Employee Training
  • Time Management

Timeline

Office Assistant

Dent Center
06.2021 - 10.2021

Manager

AT&T
01.1998 - 01.2009

Service Representative

AT&T
01.1973 - 01.1998

Associate of Arts - General Education

American River College
Valeri Shoemaker