Overview
Work History
Education
Skills
Timeline
Generic

Valeria Figueroa

Phoenix

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Maximus Federal
Phoenix, AZ
10.2014 - Current
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely follow-ups.
  • Coordinated with cross-functional teams to streamline service processes and enhance operational efficiency.
  • Developed training materials for new hires, improving onboarding experience and knowledge retention.
  • Analyzed customer feedback to identify trends and implement service improvements effectively.

Instructor

Maximus Federal
Phoenix, AZ
08.2019 - 12.2019
  • Developed comprehensive lesson plans aligning with curriculum standards.
  • Facilitated engaging classroom environments promoting student participation and learning outcomes.
  • Assessed student performance through varied evaluation methods, ensuring accurate feedback.
  • Mentored junior instructors, sharing best practices and instructional strategies.

Education

High School Diploma - General Studies

Maryvale High School
Phoenix, AZ
05.2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Call center experience
  • Conflict resolution

Timeline

Instructor

Maximus Federal
08.2019 - 12.2019

Customer Service Representative

Maximus Federal
10.2014 - Current

High School Diploma - General Studies

Maryvale High School
Valeria Figueroa