Valeria Grado Borunda
Phoenix
Summary
Knowledgeable Registration Scheduler with strong background in managing patient appointments efficiently. Successfully facilitated seamless scheduling processes and maintained accurate records to enhance patient satisfaction and operational flow. Demonstrated proficiency in communication and organizational skills to ensure optimal patient care and team collaboration.
Overview
2
2
years of professional experience
Work History
Registration, Scheduler
NOAH
Glendale, Arizona
02.2025 - 01.2026
- Scheduling patient appointments
- Collecting copays
- Answering phones
- Medical Billing / Coding
- EPIC
- Referrals
- Behavioral Health
- Insurance verification
- Scanning / Printing documents
- Good Faith estimate for self-pay patients
- Community Resources
- Scheduled patient appointments using electronic health record systems, ensuring timely access to services.
- Managed incoming calls and inquiries, providing accurate information regarding registration processes.
- Assisted patients in completing registration forms, ensuring compliance with privacy regulations.
- Updated patient records in database, maintaining accuracy and confidentiality of sensitive information.
Receptionist
Arizona Endocrinology
Phoenix, Arizona
01.2024 - 12.2025
- Hired during externship
- Scheduled appointments using electronic health record systems, ensuring optimal patient flow.
- E-Clinical Works
- Managed front desk operations, greeting patients and answering inquiries efficiently.
- Handled incoming calls, directing them to appropriate departments while prioritizing urgent requests.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Empower College Prep High School
Phoenix, ArizonaSkills
- Bilingual (English and Spanish)
- Fast-paced
- Detail-oriented
- Customer service
- EMR / EHR
- Multitasking
- Time Management
- Medical Terminology
- Problem Solving
- Patient registration
- Telephone etiquette
- Appointment scheduling
- HIPAA compliance
- Payment collection
- Reminder calls
- Medical billing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Registration, Scheduler
NOAH
02.2025 - 01.2026
Receptionist
Arizona Endocrinology
01.2024 - 12.2025
High School Diploma -
Empower College Prep High School