Valerie Delgado
Phoenix,Az
Summary
I have a strong background in customer service, I've also worked as caregiver and I'm excellent at documentation and communicator
I have experience in office skills and I do very well with phone adequate
Always striving to maintain customer relations
Overview
12
12
years of professional experience
Work History
Customer Service Representative-remote
Home Depot
02.2017 - 03.2023
- Resolved customer complaints with empathy which promoted repeat business.
- Documented customers interactions and interacted with customer through phone and email.
- Versatile and adaptable in keeping current with different systems and utilizing their functions.
- Excellent oral and written communication in order to facilitate clear and accurate information.
- Processed payments for customers when taking orders over the phone.
- Worked with customer to resolve product returns, shipping inquiries, order status,
Customer Service Representative
United Blood Services
09.2015 - 02.2017
- Would take inbound calls for follow up inquires on guidelines for procedures.
- Make outbound calls to qualified donors.
- Took calls and answered questions regarding the process of blood donation policy and procedures.
- Set appointments for qualified donors ad then directed them to specific locations.
Legal Receptionist
Gonzalas Law Group
09.2014 - 10.2015
- Assisted attorney and paralegal with office duties.
- Scheduled appointments with clients and made sure to follow up with client
- Take calls and made sure to follow up with client.
- Discuss with client any fees for services rendered.
- Entered in and documented any calls or conversation with clients,
Caregiver
Arizona Home Care
01.2011 - 10.2012
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, managed laundry, meal preparation.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
Grand Canyon University
Phoenix, AZ06-1988
Skills
- Computer skills
- Typing
- Problem solving skills
- Active listening skills
- Communication skills
- Microsoft outlook
- Office experience
- Microsoft word
- Microsoft office
- Empathetic with customers
Timeline
Customer Service Representative-remote
Home Depot
02.2017 - 03.2023
Customer Service Representative
United Blood Services
09.2015 - 02.2017
Legal Receptionist
Gonzalas Law Group
09.2014 - 10.2015
Caregiver
Arizona Home Care
01.2011 - 10.2012
High School Diploma -
Grand Canyon University
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