Valerie Flatman
Tempe
Summary
Proven Quality Control Specialist with a track record of enhancing product quality at Tide Dry Cleaners by minimizing downtime by Number%. Adept at problem-solving and fostering team collaboration, I bring a friendly, positive attitude and excellent time management skills. My experience spans quality assurance, employee training, and customer service, ensuring compliance and boosting satisfaction.
Overview
25
25
years of professional experience
Work History
Quality Control Specialist
Tide Dry Cleaners
04.2012 - 09.2018
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Minimized down time Number% by reducing production rework and recalls.
- Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reviewed technical documents such as specifications and drawings, maintaining accuracy and compliance with industry regulations.
Manager
Delia’s Cleaners
02.2002 - 02.2009
- Streamlined communication processes to foster transparency among departments.
- Implemented training programs for enhanced employee skills.
- Conducted performance evaluations to identify areas for employee growth.
- Managed and motivated employees to be productive and engaged in work.
Sales Associate
Pier One Imports
06.2000 - 12.2002
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Stay at Home Mom
Self-employeed
12.2018 - Current
Education
Associate In Physical Therapy -
Gateway Community College
Phoenix, AZ06.2004
Associates - Science
Maricopa Community Colleges, Mesa Community College
Mesa, AZ06.2002
High School Diploma - General Studies
Horizon Honors Community Learning Center
Phoenix, NY05.2000
Skills
- Problem-solving
- Friendly, positive attitude
- Time management
Timeline
Stay at Home Mom
Self-employeed
12.2018 - Current
Quality Control Specialist
Tide Dry Cleaners
04.2012 - 09.2018
Manager
Delia’s Cleaners
02.2002 - 02.2009
Sales Associate
Pier One Imports
06.2000 - 12.2002
Associate In Physical Therapy -
Gateway Community College
Associates - Science
Maricopa Community Colleges, Mesa Community College
High School Diploma - General Studies
Horizon Honors Community Learning Center
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