Valerie Holderbach
Gilbert
Summary
Experienced with customer service and problem-solving in fast-paced environment. Utilizes effective communication and active listening to address customer concerns promptly. Knowledge of various customer service software and techniques, ensuring seamless and positive customer experience.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Painted Tree Boutiques
04.2024 - Current
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Built strong relationships with repeat customers
- Collaborated with team members to create visually appealing merchandise displays
- Assisted in the training of new sales associates, providing guidance on company policies and best practices
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
- Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
- Contributed to achieving store-wide sales goals through active participation in team meetings and initiatives
- Maintained cleanliness and organization of assigned areas within the store
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Processed returns/exchanges efficiently according to company policies
- Demonstrated proficiency in operating point-of-sale systems for efficient checkout process
- Increased customer satisfaction by resolving product-related issues in a timely and satisfactory manner
- Demonstrated flexibility by adapting quickly to changes in store procedures or priorities
Barista
Starbucks
08.2023 - 02.2024
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Participated in regular staff meetings to discuss improvements in operations and share feedback from customers
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
- Maintained knowledge of current industry trends related to specialty coffees and shared this information with customers when appropriate
Barista
Starbucks
07.2022 - 08.2023
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Maintained knowledge of current industry trends related to specialty coffees and shared this information with customers when appropriate
Sales Associate/Visual Merchandiser
Pandora Jewelry/Ben Bridge
11.2020 - 05.2022
- Answered phone calls to provide store, products, and service information
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Retained product, service, and company policy knowledge to serve as resource for both coworkers and customers
- Built and maintained relationships with peers and upper management to drive team success
- Sold various products by explaining unique features and educating customers on proper application
- Engaging customers and providing quality customers service
- Having a positive attitude and creating a friendly environment
- Handling cash and working a register
Education
High school diploma - undefined
Primavera
Chandler, AZSkills
- Sales
- Customer service
- Merchandising
- Guest services
- Cash handling
- Barista Experience
- Coffee Experience
- Upselling
- POS
- Cleaning Experience
- Retail Sales
Assessments
- Administrative assistant/receptionist — Proficient
- May2022
- Using basic scheduling and organizational skills in an office setting
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Retail Sales Associate
Painted Tree Boutiques
04.2024 - Current
Barista
Starbucks
08.2023 - 02.2024
Barista
Starbucks
07.2022 - 08.2023
Sales Associate/Visual Merchandiser
Pandora Jewelry/Ben Bridge
11.2020 - 05.2022
High school diploma - undefined
Primavera
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