Valerie J. Leclair

Scheduled patient appointments and procedures efficiently to optimize clinic operations.

• Secured authorizations for appointments and procedures to ensure compliance with regulations.
• Provided detailed instructions for patient procedures to enhance understanding and preparation.
• Checked patients in for scheduled and unscheduled appointments, maintaining accurate records.
• Answered multiple phone lines promptly, addressing inquiries with professionalism.
• Adapted to shifting demands in healthcare, demonstrating flexibility and commitment to patient care.
• Managed challenging situations calmly, resolving conflicts and addressing patient concerns effectively.
• Fostered teamwork by cultivating strong relationships among colleagues and sharing best practices.

• Verified patient insurance eligibility and benefits for effective treatment planning.
• Secured authorization and referrals as necessary to facilitate timely care.
• Established payment arrangements for deductibles and co-insurance balances.
• Assisted in completing AHCCCS and Internal Financial assistance applications.
• Confirmed compliance and medical necessity for all procedures and lab tests.
• Checked patients in for appointments, ensuring smooth operational flow.
• Collected co-pays, deductibles, and outstanding balances to maintain financial accuracy.
• Communicated with providers and back-office staff to coordinate patient approval processes.

• Checked in patients for appointments, collecting co-pays, deductibles, and additional payments.
• Verified patient insurance benefits and discussed payment options with clients.
• Established payment arrangements when required to facilitate treatment access.
• Confirmed compliance and secured prior authorization for radiation therapy and diagnostic procedures.
• Scheduled peer-to-peer reviews as necessary to expedite approvals.
• Reviewed and posted charges, followed up on claims including corrections and appeals.
• Managed multiple phone lines while ensuring clear communication with patients.
• Coordinated with providers and back-office staff to secure treatment approvals.

• Temp to hire medical office positions to include Skilled Nursing Facility billing and follow-up, medical records as well as Radiation Oncology Medical billing, coding, follow-up and medical records

• Supervised staff of 7, ensuring efficient back office operations.
• Secured prior authorizations and maintained accurate patient charts.
• Managed incoming calls and promptly returned patient inquiries.
• Retrieved medical records from various providers to ensure comprehensive care.

• Billed for DME charges accurately and in a timely manner.
• Followed up on claims, maintained insurance fee schedules and ensured compliance.
• Filed and secured prior authorizations and referrals to facilitate claim processing.
• Posted payments to ensure accurate financial records.

• Third party biller/collector for the hospital radiology department
• Radiology collections, follow-up, medical billing to include Medicare, Medicaid, Commercial Insurance, Workers Compensation and private pay/cash accounts, posting payments to include Insurance and personal checks, cash and credit cards
• Follow-up and collections

• Assisted patients with bathing, laundry, performing housekeeping duties and grocery shopping
• Scheduled and transported patients to and from appointments
• Prepared meals

• Conducted data entry and maintained up-to-date patient information.
• Handled multi-line telephone calls to address patient inquiries.
• Coordinated scheduling of patient appointments, procedures, and surgeries.
• Administered medical billing processes for various insurance types.
• Obtained necessary prior authorizations for surgical and procedural services.
• Executed filing, faxing, and copying responsibilities to enhance workflow.
• Applied 10-key proficiency in posting payments and managing co-pays.

• Performed data entry and 10-key functions to streamline administrative processes.
• Answered multi-line telephones, ensuring swift and professional response to inquiries.
• Coordinated scheduling of patient appointments to improve service delivery.
• Handled complex medical billing for Medicare, Medi-Cal, Commercial Insurance, and Workers Compensation.
• Posted diverse payment methods including personal checks, cash, and credit cards accurately.
• Managed collections activities to reduce outstanding receivables.
• Conducted essential filing, faxing, and copying tasks for efficient records management.

• Supervised and scheduled staff of 12 for multiple clinics
• Executed data entry and managed multi-line telephone systems.
• Processed medical billing and payment posting for Medicare, Medi-Cal, commercial insurance, workers' compensation, personal checks, cash, and credit cards.
• Conducted follow-up activities and collections to enhance revenue cycle.
• Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
• Handled account payments and provided information regarding outstanding balances.

• Data entry, scheduling patient appointments and procedures, answering multi-line telephones, filing, faxing, copying, securing prior authorization for special procedures, checking patients in and out for office visits, medical billing and posting payments
• Introduced and assisted in office transition from paper charts to electronic medical records as well as electronic scheduling and messaging

• Data entry, answering multi-line telephones, medical billing to include Medicare, Medi-cal, Commercial Insurance and Workers composition
• Posting payments from commercial and government payors such as Medicare, Medi-cal, Commercial Insurance, Workers Compensation, and personal checks as well as cash and credit cards
• Account Follow-up and Collections
• Scheduling patient appointments, securing prior authorizations for special procedures, preparing reading boards for Radiologists, copying, filing and faxing