Valerie Kannel
Scottsdale
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
Work History
Account Executive
QDx Pathology Services
Orlando, FL
09.2021 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Collaborating closely with physicians and cross marketing, I've adeptly managed a >$10 million territory while consistently achieving sales growth by 10% each quarter and 99 % retention.
- Launched a new product line, which lead becoming the top producing territory to integrate UTI PCR testing.
Account Manager
QDx Pathology Services
Orlando
09.2010 - 06.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Chief Scribe
Scribe America
Orlando, FL
01.2009 - 09.2010
- Facilitated accurate coding procedures by maintaining up-to-date knowledge on billing regulations and insurance requirements.
- Improved team productivity with the development of standardized scribe training protocols and comprehensive manuals.
- Oversaw the recruitment and onboarding process for new scribes, implementing a rigorous selection strategy to maintain high-quality workforce standards.
- Accompanied clinicians into patient rooms and transcribed dictations and notes.
Education
Bachelor of Science - Biology
University of Central Florida
Orlando09.2008
Skills
- Account Management
- Account Servicing
- Client Relationship Building
- Strategic selling
Timeline
Account Executive
QDx Pathology Services
09.2021 - Current
Account Manager
QDx Pathology Services
09.2010 - 06.2014
Chief Scribe
Scribe America
01.2009 - 09.2010
Bachelor of Science - Biology
University of Central Florida
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