Valerie Gonzales Tovar
Casa Grande
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
6
6
years of professional experience
Work History
General Manager
McDonald's
Casa Grande
08.2019 - 04.2025
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Psychology
Grand Canyon University
Phoenix, AZSkills
- Process improvement
- Employee training
- Financial analysis
- Performance metrics
- Inventory management
- Customer service
- Project management
- Team building
- Staff recruitment
- Payroll administration
- Conflict resolution
- Effective communication
- Time management
- New business development
- Quality management
- Employee scheduling
- Sales
- Labor cost controls
- Performance evaluations
Timeline
General Manager
McDonald's
08.2019 - 04.2025
Some College (No Degree) - Psychology
Grand Canyon University