Valerie Valtierra
Goodyear
Summary
Seasoned Support Lead specializing in overseeing and managing support teams. Experience includes assessing team performance, implementing training programs, and developing strategies to improve customer service operations. Strengths lie in problem-solving skills, leadership abilities, and strong communication aptitudes. Previous roles resulted in improved team productivity and increased customer satisfaction rates through effective management practices.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
Work History
Support Lead PT
Five Below
Avondale
08.2024 - Current
- Led team in addressing customer inquiries and resolving issues effectively.
- Assisted in training new staff on company policies and operational procedures.
- Coordinated daily activities to ensure a smooth workflow and customer satisfaction.
- Supported management in developing promotional displays and merchandising strategies.
- Engaged with customers to foster a positive shopping experience and build loyalty.
Sales Associate
Big Lots
Laveen
08.2023 - 10.2024
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of sales floor displays.
- Operated cash register and processed customer transactions efficiently.
- Stocked shelves with merchandise according to store standards.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
Hope Highschool
Avondale, ArizonaSkills
- Customer service
- Team leadership
- Staff training
- Workflow coordination
- Product knowledge
- Effective communication
- Problem solving
- Adaptability to change
Timeline
Support Lead PT
Five Below
08.2024 - Current
Sales Associate
Big Lots
08.2023 - 10.2024
Hope Highschool