Vanessa A. Laston
Phoenix
Work Preference
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
16
16
years of professional experience
Work History
Retail Sales Associate
Wildfork
Phoenix
10.2025 - Current
- Customer Service: Act as a "friendly butcher," helping guests pick the best cuts and offering personalized cooking tips and recipes.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Participated in promotional events to enhance store visibility and customer engagement.
- E-commerce: Process and pack online orders for customer pick-up or delivery.
- Collaborated with team members to restock inventory and manage supplies.
- Inventory & Maintenance: Restock shelves, oversee daily price changes, and manage cash registers at checkout.
- Cold Storage Duties: Pull racks and perform inventory duties in extremely cold walk-in freezers.
Assistant Manager
McDonald's
Scottsdale
01.2010 - 06.2025
- Achievement: Promoted from Team Crew Member to Assistant Manager
- Delivered exceptional customer service, ensuring great hospitality and high-quality food.
- Addressed and resolved customer complaints regarding food quality and service effectively.
- Trained staff on company policies and procedures.
- Ensured cleanliness and food safety.
- Monitored actions of staff and customers to ensure that health and safety standards were obeyed.
- Monitored food preparation and methods.
- Inspect deliveries of fresh food and baked goods to guarantee quality standards.
- Select or create successful menu items based on many considerations, and assign prices based on cost analysis.
- Process cash, debit card, and credit card transactions.
- Reconcile the cash drawers and perform entries of bank deposits and drawer counts.
- Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
- Managed daily operations to ensure consistent service quality and efficiency.
Clerk
UPS
Scottsdale
01.2020 - 01.2024
- Assisted customers in person and via telephone, ensuring needs were met effectively.
- Greeted customers entering the store, identifying their needs to enhance their shopping experience.
- Provided an elevated customer service that generated a steady flow of regular customers.
- Dealt with Claims of damaged or lost packages and provided information to the buyer or seller of the item.
- Wrapped, boxed, and shipped expensive and breakable Items internationally and domestically.
- Gained the trust and respect of the owner and manager to open and close the store regularly.
Insurance Clerk
Cognizant
Phoenix
09.2019 - 12.2021
- Delivered basic technical support to members.
- Resolves all customer questions or concerns via multiple media; the phone, email, online chat.
- Effectively communicates Service Excellence with member.
- Maintained and updated member information as needed.
- Maintained and updated member information.
- Directed complex issues to the supervisor.
- Ensured supervisor addressed complex issues for effective resolution.
- Tracked call-related information for auditing and reporting purposes.
Guest Service/Back of house Kitchen
Pei Wei: Asian Food Restaurant
Scottsdale
01.2014 - 01.2016
- Transitioned from dishwasher to Wok cook to Guest service role, enhancing customer interaction and satisfaction.
Education
High School Diploma -
Chaparral High School
Phoenix, AZAssociate in Applied Science Degree -
Paradise Valley Community College
Phoenix, AZSkills
- Customer service
- Sales techniques
- Product knowledge
- Windows proficiency
- Organizational ability
- Administrative expertise
- Conflict resolution
- Multitasker
Timeline
Retail Sales Associate
Wildfork
10.2025 - Current
Clerk
UPS
01.2020 - 01.2024
Insurance Clerk
Cognizant
09.2019 - 12.2021
Guest Service/Back of house Kitchen
Pei Wei: Asian Food Restaurant
01.2014 - 01.2016
Assistant Manager
McDonald's
01.2010 - 06.2025
High School Diploma -
Chaparral High School
Associate in Applied Science Degree -
Paradise Valley Community College