Vanessa Arredondo
Glendale
Summary
Dynamic Office Manager at Hassayampa Health Services with proven expertise in workflow optimization and customer relations. Successfully implemented organizational policies, enhancing efficiency and compliance with regulations. Skilled in bookkeeping and training staff, fostering a collaborative environment that improved patient scheduling and service delivery. Committed to excellence in healthcare administration.
Overview
6
6
years of professional experience
Work History
Office Manager
Hassayampa Health Services
10.2024 - Current
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Oversaw accounting, budgeting, and financial reporting.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Addressed and remedied all patient or team member issues.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Case Manager
Array Medical Center Surprise
10.2023 - 10.2024
- Completed insurance verification and benefit authorization with appropriate documentation in billing system.
- Trained new staff on current, correct insurance verification procedures.
- Developed extensive knowledge of products and services to better assist patients.
- Customized programs to suit individual patients by explaining disadvantages and advantages of various policies and services.
- Expertly managed planning, scheduling, and coordination of outpatient services and procedures.
- Based insurance information, collected payment or co-payment for services.
- Maintained accurate records of customer accounts, payments and payment plans.
- Implemented unique sales approaches and identified patient needs to expand sales.
- Strengthened communication skills through regular interactions with fellow staff and patients.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Front Office Administrator
Heart Rhythm Institute of AZ
06.2022 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Balanced employee availability, patient schedules, and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Compiled information from files and research to satisfy information requests.
- Routed incoming mail and messages to relevant personnel without delay.
Custodian of Medical Records
Align Spine Center
07.2019 - 05.2022
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Reviewed charts and flagged incomplete or inaccurate information.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Responded to patient inquiries to provide information and details of medical records.
- Sorted and distributed incoming and outgoing medical records.
- Assisted in training new staff on medical record processing and filing procedures.
- Generated and distributed invoices for records requests.
- Processed and logged payment record.
Education
Associate of Science - Cardiovascular Sonography
West Coast Ultrasound Institute
Beverly Hills, CA09-2019
Skills
- Customer Relations
- Clear oral/written communication
- Organizational skills
- Workflow optimization
- Scheduling coordination
- Training and coaching
- Bookkeeping
- Credit and collections
- Data Entry
Languages
Spanish
Native or Bilingual
Interests
- Passionate about balancing physical health with mental and emotional wellness
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Timeline
Office Manager
Hassayampa Health Services
10.2024 - Current
Case Manager
Array Medical Center Surprise
10.2023 - 10.2024
Front Office Administrator
Heart Rhythm Institute of AZ
06.2022 - 10.2023
Custodian of Medical Records
Align Spine Center
07.2019 - 05.2022
Associate of Science - Cardiovascular Sonography
West Coast Ultrasound Institute
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