Vanessa Bernal Hernandez
Arizona Public Service (APS)
Buckeye
7
years of professional experience
Experienced with managing office communications, schedules, and records. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Experienced with managing office communications, schedules, and records .
Work History
Secretary Admin. Assistant
2 Years 1 Month- Support fast-paced operational decision-making by organizing and distributing time-sensitive project documentation.
- Familiar to systems as used daily for example COPA, MAXIMO, CCB, etc.
- Coordinate with project managers, service coordinators, and CPR teams to ensure accurate, real-time information flow across departments.
- Verify technical data, equipment tags, and service requirements to prevent delays and operational risk.
- Communicate with builders, developers, and customers to resolve issues quickly and maintain service continuity.
- Conduct field visits to assess scope of work and validate project details, improving accuracy of internal planning.
- Assist with storm-duty operations requiring rapid response, prioritization, and real-time situational awareness.
- Manage customer documentation for new services and maintain up-to-date records used for operational forecasting.
- Provide conflict reviews, estimates, and will-serve letters with high attention to detail and regulatory accuracy.
- Translate (Spanish) to support clear communication in high-pressure or time-sensitive situations.
- Facilitated communication between departments to ensure alignment on projects and initiatives.
- Managed scheduling and calendar coordination for executive leadership team.
Secretary Assistant
5 Years 2 Months- Assisted with bore profiles and project documentation requiring accuracy and attention to detail.
- Coordinated with multiple companies to ensure timely project execution.
- Supported payroll processing and administrative operations.
- Helped maintain an organized, efficient working environment.
Front Desk Associate
1 Year 5 Months- Managed high-volume appointment scheduling and client intake during peak tax season.
- Organized sensitive financial documents with precision and confidentiality.
- Maintained an efficient workflow to support accountants working under strict deadlines.
Education
Bachelor of Arts - Business Law
- Relevant Coursework: Law, American Legal System; Business Law & Ethics
- Awards: Associate in Business Administration
- GPA: 3.8
- The National Society of Leadership & Success Member
Associates - Business Administration
- Certification in Sports medicine & Rehabilitation (CPR CERTIFIED)
- Certification in Business Management
Skills
Technical & Analytical Skills
Excel (intermediate)
Adobe
QuickBooks
Data verification
documentation accuracy
workflow optimization
Strong written communication
Languages
Spanish (Advanced)
Activities & Volunteering
ASU Organizations: National Society of Leadership & Success
Food banks and thrift store volunteer
Verbal and written communication
Office administration
Organization
Customer service
Document preparation
Complex Problem-solving
Quickbooks
Affiliations
- Sports Medicine, Metro Tech High School President 2019 – 2020
- Delegated tasks and coordinated team operations during high-pressure athletic events.
- Ensured readiness for injuries and rapid response situations.
- HOSA – Sports Medicine President 2020 – 2021
- Managed event logistics and assigned responsibilities to team members.
- Led project planning and execution for multiple events.
- Hispanic Business Student Association (HBSA)
- Chicano/Latino Law Student Association (CLLSA)
- National Society of Leadership & Success Honors Society (Sigma Alpha Pi)
Timeline
Secretary Admin. Assistant
Arizona Public Service (APS)
05.2024 - 06.2026Read More
Front Desk Associate
06.2022 - 11.2023Read More
Secretary Assistant
02.2019 - 04.2024Read More
Metro Tech High School
Read More
Estrella Mountain Community College
Associates from Business Administration
Read More
W.P Carey School of Business
Bachelor of Arts from Business Law
Read More