Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Vanessa Bojorquez

Tempe

Summary

I am seeking a full time position with this company to achieve my customer service skills and be successful with the department’s goals. This position is in accordance with my previous work experience.

Overview

10
10
years of professional experience

Work History

Collections Specialist II

JPMorgan Chase
08.2023 - Current
  • Worked in a call center environment handling manual and automatically diaoled outbound calls
  • Negotiated to collect full amount due balance
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans
  • Delivered outstanding customer service on collection calls and maintained calm and professional demeanor
  • Cultivated a professional demeanor when handling difficult calls
  • Displayed empathy while remaining assertive in achieving desired outcomes
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines
  • Analyzed customer financial records to determine appropriate payment plan
  • Focused on maintaining astonishing metrics throughout the month.

Customer Service Representative II

WellCare Health Plan / Centene Corporation
01.2019 - 07.2023
  • Assisting Medicare members with eligibility and benefit information
  • Providing claims and authorization statuses for both Medicare and Medicaid members
  • Communicating with doctor offices to ensure member got appointment and screenings done
  • Assisting members with initiating grievances
  • Effectively providing current and previous billing information.

Collector / Customer Service Representative

Cash Time Title Loans Center
07.2018 - 01.2019
  • Provide phone support from steady incoming and outbound calls
  • Processing payments over the phone ensuring customer knows next due date or any late payments
  • Communicating with customers in person assisting with paperwork for impound vehicles, repossessed vehicles, and out for repossession vehicles.

Member Services Representative

Conifer Health Solutions
12.2015 - 05.2017
  • Receiving steady inbound calls from members and providers
  • Providing members with eligibility and benefit information regarding their health plan
  • Assisting providers with claims status for Medicaid and health exchange plans such as Phoenix Choice, Harbor Choice, and Allegian Choice
  • Communicating with providers about claims being sent back for review to claims adjuster and completing check re-issues for claims
  • Assisting providers with prior authorization status for members
  • Ensuring pharmacies process medications for members
  • Providing transportation for members to their appointments.

Customer Service Representative

General Dynamics Information Technology
09.2014 - 12.2015
  • Receiving heavy inbound calls
  • Assisting customers purchasing the right health plan
  • Providing assistance with customers having difficulties sending in any documentation needed
  • Assisting customers with completing application to find right insurance plan.

Education

Skills

  • Bilingual: English / Spanish (read, write, and speak fluently)
  • Good communication skills
  • Customer service knowledge
  • Team player
  • Responsible
  • Punctual
  • Open minded
  • Great organizer
  • Ability to work with Microsoft Word, Excel, PowerPoint, Spreadsheets, etc

References

Available upon request

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Collections Specialist II

JPMorgan Chase
08.2023 - Current

Customer Service Representative II

WellCare Health Plan / Centene Corporation
01.2019 - 07.2023

Collector / Customer Service Representative

Cash Time Title Loans Center
07.2018 - 01.2019

Member Services Representative

Conifer Health Solutions
12.2015 - 05.2017

Customer Service Representative

General Dynamics Information Technology
09.2014 - 12.2015

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Vanessa Bojorquez