Vanessa Cephus
Tucson
Summary
Positive and caring person, accurate, on time, highly responsible
Overview
17
17
years of professional experience
Work History
Patient Communication Representative
El Rio Health Center
Tucson
09.2020 - Current
- As a Tier 3 representative I have assisted leadership with pull call request and SOP review. Offer my assistance and educate fellow PC reps on team chat with questions regarding SOP process. Offer KOI strategies for lower performing agents who seek out my assistance in above average KPI’s. Upskilled mentor training.
Radiology Scheduler Patient Financial Services
Banner University Medical Center
Tucson
05.2015 - Current
- Inbound calling of patients to schedule various radiology procedures
- Registration of new and established patients
- Verification of patients health insurance through Passport
- Scrub incoming radiology orders for scheduling
Report Specialist
El Rio Health Clinic
Tucson
08.2011 - 01.2015
- Create reports for x-ray, ultrasound and mammogram results
- Provide updates and communication between doctors and radiologists
- Utilize RMAN, Nextgen, and Nova Pacs software
- Check in patients, schedule patients, answer phones
H.I.M Tech 2
Tucson Medical Center
Tucson
10.2008 - 04.2010
- Put charts together and filed paperwork, sent charts to the floor
- Answered the phones and filed microfilms
Education
Diploma - Medical Billing and Coding
Brookline College
Tucson07.2025
Diploma - Medical Administrative Assistant
I.I.A
Tucson09.2008
Skills
- Medical Office Administration
- Medical Records
- Microsoft Word
- Microsoft Excel
- 40 wpm typing speed
- CPR
- First Aid
- HIPAA Certification
- Certified Professional Coder
- Billing
- Medisoft Program
Timeline
Patient Communication Representative
El Rio Health Center
09.2020 - Current
Radiology Scheduler Patient Financial Services
Banner University Medical Center
05.2015 - Current
Report Specialist
El Rio Health Clinic
08.2011 - 01.2015
H.I.M Tech 2
Tucson Medical Center
10.2008 - 04.2010
Diploma - Medical Billing and Coding
Brookline College
Diploma - Medical Administrative Assistant
I.I.A
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