Vanessa Cotter
Chandler
Summary
Friendly and experienced customer service professional with over 7 years in high-paced environments, seeking a part-time server position. Currently available afternoons and evenings after 2:30 PM. Dedicated to creating a welcoming dining experience with a positive attitude and strong attention to detail.
Overview
11
11
years of professional experience
Work History
Server
Crust
09.2018 - 05.2019
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Server
Benihana
01.2017 - 08.2018
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Oakwood Country Club
08.2015 - 12.2016
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Renaissance Retirement Community
01.2014 - 08.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Representative
Aetna
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Admissions Outreach Coordinator
Martinsburg College
07.2023 - 12.2023
House Manager
Private Family
12.2019 - 06.2023
Education
Associate of Science -
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ12-2025
Skills
- Exceptional customer service
- Strong work ethic
- Cash handling
- Hospitality service expertise
- Menu memorization
- High volume dining
- Team collaboration
- Order accuracy
- Task prioritization
- Food sales and promotion
Timeline
Customer Service Representative
Aetna
02.2024 - Current
Admissions Outreach Coordinator
Martinsburg College
07.2023 - 12.2023
House Manager
Private Family
12.2019 - 06.2023
Server
Crust
09.2018 - 05.2019
Server
Benihana
01.2017 - 08.2018
Server
Oakwood Country Club
08.2015 - 12.2016
Server
Renaissance Retirement Community
01.2014 - 08.2015
Associate of Science -
Maricopa Community Colleges, Chandler-Gilbert Community College
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