Vanessa De La Toba
Phoenix
Summary
Fluent in both English and Spanish, experienced in providing exceptional customer service. Strong background in management, with honed leadership skills for efficient operations and a positive work environment. Authorized worker in the US for any employer, ready to contribute expertise and dedication to a team that values exceptional service and growth.
Overview
3
3
years of professional experience
Work History
Walmart Online Grocery Pickup
04.2024 - 03.2025
- I pick orders for customers while helping different customers around the store, dispensing the orders to customer's car, stocking and various multitasking tasks.
- Management skills and customer service.
Income Tax Preparer
Torres Income Tax and Legal Forms
08.2022 - 02.2023
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained confidentiality of client information by securely storing documentation and implementing strict privacy protocols.
- Handled diverse legal documents including divorces, child support, and immigration.
- Prepared immigration documents for citizenship, residency, DACA applications and work permits.
- Oversaw receptionist duties efficiently.
Education
High school diploma -
Sunnyslope High School
Phoenix, AZ05.2021
Skills
- English
- Phone etiquette
- Spanish
- Microsoft Word
- Microsoft Office
- Financial concepts
- Data entry
- Customer service
- Communication skills
- Writing skills
- Fluent
- Computer skills
- Organizational skills
- Tax experience
- Office experience
- Inventory control
- Research
- Bilingual
- Office management
- Customer support
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Flexible and adaptable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Walmart Online Grocery Pickup
04.2024 - 03.2025
Income Tax Preparer
Torres Income Tax and Legal Forms
08.2022 - 02.2023
High school diploma -
Sunnyslope High School
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