Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Felix

tucson, AZ

Summary

Dynamic Medical Assistant with extensive experience at Desert Sky Spine and Sports Medicine, excelling in direct patient care and procedure assistance. Proven ability to enhance clinic efficiency and ensure HIPAA compliance while delivering exceptional customer service. Skilled in EMR/EHR management and immunization administration, committed to improving patient outcomes.

Overview

12
12
years of professional experience

Work History

Medical Assistant

ACP
11.2018 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Immunizations
  • Prior Authorizations
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.

Medical Scheduler

Pain Institute of Southern Arizona
04.2017 - 11.2018
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Followed up with patients to reschedule missed appointments.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.

Medical Assistant

Desert Sky Spine and Sports Medicine
05.2013 - 03.2017
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Education

High School Diploma -

Pueblo High School
Tucson, AZ
05-2003

Medical Assistant Certificate -

Pima Medical Institute
Tucson, AZ
03-2005

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • Direct patient care
  • Procedure assistance
  • CPR
  • Immunization administration
  • Medical procedures

Timeline

Medical Assistant

ACP
11.2018 - Current

Medical Scheduler

Pain Institute of Southern Arizona
04.2017 - 11.2018

Medical Assistant

Desert Sky Spine and Sports Medicine
05.2013 - 03.2017

High School Diploma -

Pueblo High School

Medical Assistant Certificate -

Pima Medical Institute

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Vanessa Felix