Vanessa Gomez
Casa Grande
Summary
Dynamic customer service professional with a proven track record at Circle K, excelling in staff training and service upselling. Adept at enhancing customer satisfaction through active listening and effective communication. Recognized for consistently meeting targets and fostering a collaborative team environment to drive sales growth and operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Circle K
11.2024 - 03.2025
- work front register
- stock coolers
- clean the outside parking lot
- clean inside store
- clean bathrooms
- stock product throughout the store
- engage and attend to customers
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Sought ways to improve processes and services provided.
Order Filler
Kuehne + Nagel
03.2022 - 12.2024
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Assisted in onboarding new employees, providing thorough training on order filling procedures and best practices.
- Utilized advanced software tools for tracking orders, enabling seamless communication between departments and improved overall workflow.
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
- Followed safety protocols to minimize workplace accidents.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Transported merchandise pallets to move in warehouse.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Sales Associate
O'Reilly Auto Parts
08.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
Order Filler
Tractor Supply Distribution Center
05.2020 - 12.2020
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed safety protocols to minimize workplace accidents.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Kept work areas neat, clean and free from debris.
Education
High School Diploma -
Betty H. Fairfax
Laveen05-2011
Skills
- Customer service
- Active listening
- Customer satisfaction measurement
- Staff training
- Order fulfillment
- Store maintenance
- Service upselling
- Staff education and training
- Retail store support
- Stock management
- Service standard compliance
- POS systems expert
- Warehousing functions
Timeline
Customer Service Representative
Circle K
11.2024 - 03.2025
Order Filler
Kuehne + Nagel
03.2022 - 12.2024
Sales Associate
O'Reilly Auto Parts
08.2021 - 03.2022
Order Filler
Tractor Supply Distribution Center
05.2020 - 12.2020
High School Diploma -
Betty H. Fairfax
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