Vanessa Hargraves
San Tan Valley
Summary
Compassionate and driven DTA Manager with over 8 years of hands-on experience serving individuals with developmental disabilities through a wide range of roles, including Direct Support Professional (DSP), Supervisor, and Program Manager. Known for being an adaptable and quick learner, with a strong ability to lead, support, and elevate teams while maintaining a positive, easygoing demeanor. Demonstrated success in managing day programs, supporting member progress, mentoring staff, and ensuring full compliance with state regulations and member care plans. Passionate about making a difference and committed to helping organizations grow through experience-backed insight, creative problem-solving, and an unwavering dedication to the individuals served. Brings a wealth of knowledge, compassion, and leadership to every opportunity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
DTA Manager
Legend DDD Services
Chandler
10.2024 - Current
- Full Program Oversight & Staff Supervision
- Staff Scheduling, Attendance Tracking & Performance Audits
- Member File Management & Progress Note Monitoring
- Staff Coaching, Corrective Action & Performance Improvement
- Support Coordinator Communication & Collaboration
- Recruitment, Interviewing & Onboarding of New Staff
- Member Enrollment via FOCUS Website
- File Creation & Compliance Documentation (Staff & Members)
- Monthly Staffing Meetings and Team Communication.
- Program Development & Quality Assurance
- Planning Monthly Outings
- Making Monthly Calendars
HCBS Direct Care
Pathways
Mesa
05.2016 - Current
- Respite, Attendant Care & Habilitation Services
- Daily Living Support & Life Skills Coaching
- Meal Preparation & Personal Care Assistance
- Community Outings & Social Engagement Activities
- Goal Implementation & Progress Monitoring
- PCSP Preparation & Goal Tracking
- Family & Support Coordinator Communication
- Personalized Care Planning & Member Advocacy
- Strong Rapport-Building with Clients & Families
- Compassionate, Consistent, and Reliable Caregiving
DTT Manager
ITC Personal In Home Care
Mesa
03.2021 - 10.2024
- Full Program Oversight & Staff Supervision
- Staff Scheduling, Attendance Tracking & Performance Audits
- Member File Management & Progress Note Monitoring
- Staff Coaching, Corrective Action & Performance Improvement
- Support Coordinator Communication & Collaboration
- Recruitment, Interviewing & Onboarding of New Staff
- Member Enrollment via FOCUS Website
- File Creation & Compliance Documentation (Staff & Members)
- Monthly Staffing Meetings & Team Communication
- Program Development & Quality Assurance
DTT Supervisor
ITC Personal In Home Care
Mesa
06.2019 - 03.2021
- Center Operations & Daily Activity Planning
- Staff Supervision & Floor Monitoring
- Outing Coordination & Community Integration Activities
- Member Engagement & Activity Facilitation
- Ensuring Member Hygiene & Personal Care Support
- Team Leadership & Task Delegation
- Conflict Resolution & Staff Accountability
- Supportive Collaboration with DTT Manager
- Time Management & Workflow Efficiency
- Adherence to Safety & Program Standards
Direct Support Professional
ITC Personal In Home Care
Mesa
06.2018 - 06.2019
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Recorded client status progress and challenges in logbooks and reports.
- Accompanied individuals on outings to promote independence and integration into the community.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Consulted with client care team to continually update care plans.
Paraprofessional
Mesa Unified School District
Mesa
10.2016 - 06.2018
- Classroom Support & Lesson Plan Assistance
- One-on-One Academic Support (Reading, Writing, Math)
- Student Behavior Management & Redirection
- Special Needs Assistance & Personal Hygiene Support
- Supervision in Teacher’s Absence
- Meal Assistance & Lunchroom Support
- Field Trip Planning & Supervision
- Documentation & Monthly Assessments
- Student Progress Tracking & Evaluations
- Effective Communication with Teachers and Staff
Department Manager
Walmart
Mesa
03.2014 - 10.2016
- Inventory Management & Stock Replenishment
- Product Ordering & Restocking
- Team Leadership & Staff Supervision
- Scheduling & Conducting Team Meetings
- Customer Service Excellence
- Inventory Auditing & Control
- Sales Floor Readiness & Merchandising
- Problem-Solving & Conflict Resolution
- Time Management & Task Delegation
- Communication & Interpersonal Skills
Education
GED -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ05-2013
Skills
- Data management
- Program development
- Compliance documentation
- Staff recruitment
- Performance audits
- Communication skills
- Team leadership
- Conflict resolution
- Quality assurance
- Time management
- Member advocacy
- Goal tracking
- Staff training
- Process improvement
- Collaboration skills
- Active listening
- Organizational skills
- Professional demeanor
- Program oversight
- Staff supervision
- Recruitment and onboarding
- Effective communication
- Team building
- Activity planning
- Staff coaching
Affiliations
- Quality time with family and building strong personal relationships
- Exploring the outdoors through hiking, nature walks, and recreation
- Traveling and discovering new cultures, environments, and perspectives
- Playing board games and interactive team games that promote connection and fun
- Planning vacations and organizing group trips to strengthen bonds and create memorable experiences
- Practicing mindfulness through outdoor activities and unplugged time
Certification
- Dental
Languages
Spanish
Limited
References
References available upon request.
Timeline
DTA Manager
Legend DDD Services
10.2024 - Current
DTT Manager
ITC Personal In Home Care
03.2021 - 10.2024
DTT Supervisor
ITC Personal In Home Care
06.2019 - 03.2021
Direct Support Professional
ITC Personal In Home Care
06.2018 - 06.2019
Paraprofessional
Mesa Unified School District
10.2016 - 06.2018
HCBS Direct Care
Pathways
05.2016 - Current
Department Manager
Walmart
03.2014 - 10.2016
GED -
Maricopa Community Colleges, Rio Salado Community College
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