Vanessa Leyba
Mesa
Summary
Dedicated and enthusiastic professional with a commitment to delivering exceptional work and ensuring reliability. Demonstrated ability to efficiently complete assigned tasks without reservations. Committed to providing outstanding customer service, prioritizing customer satisfaction and efficiency. A hardworking individual who takes pride in producing positive and prompt customer experiences.
Overview
4
4
years of professional experience
Work History
Lead Team Member
Chic-Fil-A
08.2023 - Current
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Built and maintained professional relationships with vendors and suppliers.
Lead Team Member
Dairy Queen Grill & Chill
06.2022 - 07.2023
- Consistently upheld tidy appearance in the restaurant's common areas for entire duration of shift.
- Trained new team members by relaying information on company procedures and safety requirements.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Cashier
Goodwill
06.2021 - 05.2022
- Handled comprehensive payment processing through POS systems
- Performed regular recovery activities to ensure tidy and organized spaces.
- Provided instruction for accurate and efficient use of register functions.
Education
Social Work
Central Arizona College
Apache Junction, AZHigh School Diploma -
Apache Junction High School
Apache Junction, AZ05.2022
Skills
- Customer Service
- Cleaning and Sanitizing
- Teamwork and Collaboration
- Clear Communication
- Supplies Monitoring and Restocking
- Time Management and Prioritization
Timeline
Lead Team Member
Chic-Fil-A
08.2023 - Current
Lead Team Member
Dairy Queen Grill & Chill
06.2022 - 07.2023
Cashier
Goodwill
06.2021 - 05.2022
High School Diploma -
Apache Junction High School
Social Work
Central Arizona College
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