Vanessa Martinez
Buckeye
Summary
Healthcare professional specializing in patient service and administrative efficiency. Proven track record of high productivity in remote work settings, consistently completing tasks efficiently. Expertise in customer service, time management, and technical troubleshooting. Strong communication and adaptability skills contribute to seamless operations and high client satisfaction.
Overview
18
18
years of professional experience
Work History
Customer Service Advocate
BCBSAZ
Phoenix
09.2023 - Current
- Utilized problem-solving skills to resolve customer issues quickly and efficiently.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong relationships with customers by providing personalized assistance and support.
- Applied HIPAA privacy and security regulations while handling patient information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
Certified Nurse Assistant
Banner Estrella Medical Center
Phoenix
05.2014 - 10.2018
- Help patients with activities of daily living
- Obtain residents vital signs
- Assist nurse when needed
- Provide customer service; not only to residents but also to family members
- Pericare and continence care
- Monitored fluid intake and output levels
- Maintain office area organized
- Answer phones and make phone calls to doctor offices
- Fill nourishment room and order supplies as needed
Certified Nurse Assistant
Yuma Nursing Center
Yuma
04.2012 - 05.2013
- Help residents with activities of daily living
- Obtain residents vital signs
- Assist nurse when needed
- Provide customer service; not only to residents but also to family members
- Pericare and continence care
- Monitored fluid intake and output levels
- Assisted residents with bathing, dressing, feeding, lifting and transferring
Store Associate
Michael's Arts & Crafts Store
Yuma
11.2011 - 01.2012
- Stock new merchandise
- Cashier when needed
- Provide customer service
Store Associate
Kohl's
Avondale
06.2007 - 07.2007
- Provide customer service
- Cashier when needed
- Alerted customers to upcoming sales events and promotions
- Welcomed customers into the store and helped them locate items
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Education
Certified Nurse Assistant Training -
Regional Center for Border Health
Yuma, AZ01.2012
High School Diploma -
Desert Edge High School
Goodyear, AZ01.2007
Associate of Science - Pre-Nursing
Estrella Mountain Community College
Avondale, AZSome College (No Degree) - Medical Coding
SMS Academy
Skills
- Efficient and reliable team player
- Fast learner
- Adaptability and flexibility
- Data entry
- HIPAA compliance
- Time management
- Medical terminology
- Call center experience
- Customer service
- Problem solving
- Knowledge of CPT and ICD-10 codes
- Communication skills
- Phone etiquette
- Electronic records management
References
- Luisa Durazo, 623-986-5342
- Anahi Moreno, (928)-257-7103
Languages
Spanish
Professional
Timeline
Customer Service Advocate
BCBSAZ
09.2023 - Current
Certified Nurse Assistant
Banner Estrella Medical Center
05.2014 - 10.2018
Certified Nurse Assistant
Yuma Nursing Center
04.2012 - 05.2013
Store Associate
Michael's Arts & Crafts Store
11.2011 - 01.2012
Store Associate
Kohl's
06.2007 - 07.2007
Certified Nurse Assistant Training -
Regional Center for Border Health
High School Diploma -
Desert Edge High School
Associate of Science - Pre-Nursing
Estrella Mountain Community College
Some College (No Degree) - Medical Coding
SMS Academy
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