VANESSA MEDINA
Glendale
Summary
People-first, relationship building Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Overview
14
14
years of professional experience
Work History
Floor Supervisor
Turn Key Solutions
- Managed a team of floor reps and surpassed sales goals
- Responsible for the training of all new employees
- Handled disciplinary action with a safe and dignified approach
Dispatcher, Customer Service, Accounts Recv, Coll
Freidman Recycling
11.2024 - 04.2025
- Coordinated efficient dispatch of vehicles, ensuring timely delivery and pickup.
- Monitored real-time traffic conditions to optimize route planning.
- Communicated effectively with drivers to relay updates and instructions.
- Utilized dispatch software to track and manage fleet operations.
- collections on accounts
- accounts receivable
- front desk recp
- bols
- landfill tickets
Call Center & Training Representative
Circulation Technicians Inc.
01.2017 - 01.2023
- Provided accurate and appropriate information in response to customer inquires
- Maintained up-to-date company policies and tactful resolutions regarding payments and changes
- Valued customer feedback and made process changes to exceed customer satisfaction goals
Call Center Representative
Cirtech
01.2013 - 01.2023
- Trained and motivated staff to consistently surpass newspaper sales goals
- Comfortably managed high volumes of inbound/outbound service calls
- Successfully established and maintained customer accounts while tactfully resolving conflicts
Cashier & Floor Stocker
Burlington Coat Factory
01.2011 - 01.2013
- Cheerfully aided online and in-store customers with locating and purchasing merchandise
- Consistently provided the utmost in customer care resulting in repeat business
- Created visually appealing displays and recovered inventory for a more pleasurable shopping experience
Education
Diploma - General Studies
Moon Valley High School
Phoenix, AZDental Asst
Apollo College
Phx,az01-2006
Skills
- Strong organizational skills
- Detail oriented
- Seasoned in conflict resolution
- Competent & committed
- Courteous demeanor
- Energetic work attitude
- High customer service standards
- Various software platform proficiencies
- Team management
Timeline
Dispatcher, Customer Service, Accounts Recv, Coll
Freidman Recycling
11.2024 - 04.2025
Call Center & Training Representative
Circulation Technicians Inc.
01.2017 - 01.2023
Call Center Representative
Cirtech
01.2013 - 01.2023
Cashier & Floor Stocker
Burlington Coat Factory
01.2011 - 01.2013
Floor Supervisor
Turn Key Solutions
Diploma - General Studies
Moon Valley High School
Dental Asst
Apollo College
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