VANESSA MEDINA
Glendale
Summary
People-first, relationship building Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Overview
14
14
years of professional experience
Work History
Floor Supervisor
Turn Key Solutions
Phoenix, AZ
- Managed a team of floor reps and surpassed sales goals
- Responsible for the training of all new employees
- Handled disciplinary action with a safe and dignified approach
Dispatcher, Customer Service, Accounts Recv, Coll
Freidman Recycling
3640 W Lincoln St
11.2024 - 04.2025
- Coordinated efficient dispatch of vehicles, ensuring timely delivery and pickup.
- Monitored real-time traffic conditions to optimize route planning.
- Communicated effectively with drivers to relay updates and instructions.
- Utilized dispatch software to track and manage fleet operations.
- collections on accounts
- accounts receivable
- front desk recp
- bols
- landfill tickets
Call Center & Training Representative
Circulation Technicians Inc.
Phoenix, AZ
01.2017 - 01.2023
- Provided accurate and appropriate information in response to customer inquires
- Maintained up-to-date company policies and tactful resolutions regarding payments and changes
- Valued customer feedback and made process changes to exceed customer satisfaction goals
Call Center Representative
Cirtech
Phoenix, AZ
01.2013 - 01.2023
- Trained and motivated staff to consistently surpass newspaper sales goals
- Comfortably managed high volumes of inbound/outbound service calls
- Successfully established and maintained customer accounts while tactfully resolving conflicts
Cashier & Floor Stocker
Burlington Coat Factory
Phoenix, AZ
01.2011 - 01.2013
- Cheerfully aided online and in-store customers with locating and purchasing merchandise
- Consistently provided the utmost in customer care resulting in repeat business
- Created visually appealing displays and recovered inventory for a more pleasurable shopping experience
Education
Diploma - General Studies
Moon Valley High School
Phoenix, AZDental Asst
Apollo College
Phx,az01-2006
Skills
- Strong organizational skills
- Detail oriented
- Seasoned in conflict resolution
- Competent & committed
- Courteous demeanor
- Energetic work attitude
- High customer service standards
- Various software platform proficiencies
- Team management
Timeline
Dispatcher, Customer Service, Accounts Recv, Coll
Freidman Recycling
11.2024 - 04.2025
Call Center & Training Representative
Circulation Technicians Inc.
01.2017 - 01.2023
Call Center Representative
Cirtech
01.2013 - 01.2023
Cashier & Floor Stocker
Burlington Coat Factory
01.2011 - 01.2013
Floor Supervisor
Turn Key Solutions
Diploma - General Studies
Moon Valley High School
Dental Asst
Apollo College