Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Morales

Yuma

Summary

Dynamic Front End Supervisor at Walmart with proven expertise in customer service and cash handling. Enhanced customer satisfaction through effective problem-solving and staff supervision, leading to improved operational efficiency. Skilled in cash register operation and workflow management, consistently ensuring compliance with company policies while fostering a positive shopping environment.

Experienced with managing front-end operations and leading teams to achieve high customer satisfaction. Utilizes strong leadership and communication skills to maintain efficient and effective service. Track record of improving operational processes, ensuring smooth and seamless shopping experience.

Overview

6
6
years of professional experience

Work History

Front End Supervisor

Walmart
02.2021 - 04.2023
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Cashier

Panda Express
02.2019 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Server

Morenos
03.2017 - 08.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Graduations Solution's
1555 N Fiesta Blvd
07-2022

Skills

  • Customer service
  • Problem-solving skills
  • Cash register operation
  • Workflow management
  • Time management
  • Listening skills
  • Opening and closing procedures
  • Staff supervision
  • Cash counting
  • Cash handling
  • Team supervision

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front End Supervisor

Walmart
02.2021 - 04.2023

Cashier

Panda Express
02.2019 - 07.2021

Server

Morenos
03.2017 - 08.2018

High School Diploma -

Graduations Solution's

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Vanessa Morales