Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Ortega

Surprise

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Magellan Health
Phoenix
08.2020 - 12.2021
  • Managed customer accounts and maintained accurate records.
  • Utilized company software to track service requests and responses.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Managed members' and providers' inquiries regarding benefits, eligibility, claims, and authorizations via phone.
  • Key duties include resolving administrative issues, managing client relationships, providing information on programs and policies, and accurately documenting information into the company's systems while maintaining the confidentiality of member health information.

Education

High School Diploma -

Ironwood High School
Peoria, AZ
05-2006

Some College (No Degree) - Associate

Estrella Community Collage
Avondale, AZ

Skills

  • Customer account management
  • Policy communication
  • Confidential information handling
  • Data entry accuracy
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Friendly demeanor

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Magellan Health
08.2020 - 12.2021

High School Diploma -

Ironwood High School

Some College (No Degree) - Associate

Estrella Community Collage
Vanessa Ortega