Vanessa Ortega
Surprise
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Magellan Healthcare
08.2020 - 12.2021
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
Debt Collector Agent
OSI Collections
08.2007 - 07.2008
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Maintained accurate records of customer accounts, payments and payment plans.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
Bank Teller
Chase Bank
11.2006 - 08.2007
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Reconciled cash drawer and resolved discrepancies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Cashier
Walmart
11.2005 - 11.2006
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Science - General Studies
Estrella Community College
12-2026
High School Diploma -
Ironwood High School
Glendale, CA05-2006
Skills
- Account updating
- Recordkeeping
- Administrative support
- Attention to detail
- Database management
- Digital literacy in excel
- Data entry
- Organizational skills
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Magellan Healthcare
08.2020 - 12.2021
Debt Collector Agent
OSI Collections
08.2007 - 07.2008
Bank Teller
Chase Bank
11.2006 - 08.2007
Cashier
Walmart
11.2005 - 11.2006
Associate of Science - General Studies
Estrella Community College
High School Diploma -
Ironwood High School