Vanessa Ortiz
Chandler,AZ
Summary
My goal is to utilize my skills to the fullest potential, contribute to meeting overarching company goals all while making a positive impact on the lives of people. I am equipped with exceptional organizational skills, a strong multi-tasking ability, and a proven ability to communicate efficiently and effectively.
Overview
14
14
years of professional experience
Work History
Patient Appointment Coordinator
Mayo Clinic
07.2022 - Current
- Answered phone calls and messages for physician in Interventional Radiology medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Maintained accurate patient records for proper tracking of patient history and treatment.
Patient Financial Services Representative
Banner Children’s Medical Center
04.2016 - 06.2022
- Assisted practice in conversion to a major electronic medical record system by auditing, coaching, and motivating staff to excel in the proper use of the system.
- Assist with a new provider and surgeon onboarding and schedule maintenance.
- Support wherever needed in the practice to maximize performance goals and help in meeting deadlines.
- Responsible for coaching, auditing, and motivating front, and back-office staff members to aid in the deliverance of excellent patient care.
- Greet families as they arrive and check patients in upon arrival and assist in transporting patients to rooms if necessary.
- Responsible for verification of insurance eligibility and benefits as well as obtaining prior authorization for surgery services.
- Communicate and coordinate peer-to-peer reviews for medical providers, insurance professionals, and patients for emergent surgeries.
- Responsible for all outgoing and incoming patient referrals, communicating any urgent matters to surgeons.
- Assist in every aspect of the front office including but not limited to; Answering high volume telephone calls, emergency triage, scheduling appointments and surgeries, and disbursement of medical records.
- Served as a financial liaison to patients and to Banner Health. Assisted with payment plans, explanation of benefits, and collection of payments upon arrival or discharge.
- Served as in-house medical interpreter to Spanish-speaking families.
- Assisted with back-office duties as needed including but not limited to; obtaining vital signs, venipunctures, rooming patients, and sanitizing rooms.
Front Office Receptionist/Back Office Assistant
All Kids Urgent Care
01.2015 - 04.2016
- Ensure optimal workflows within the medical practice and handle grievances in a professional and timely manner.
- Check patients in and they arrive for their appointments and obtain the necessary paperwork.
- Responsible for managing the front desk, including answering phones, scheduling appointments, verifying insurance, and filing patient records.
- Direct patients to their designated rooms and obtain vital signs, explain medical procedures and collect payments at the time of service.
- Administer medications and injections to patients, assist physicians with medical procedures.
- Assist physician with calling in prescriptions to the patient’s pharmacy.
- Notify patients of lab and radiology results and schedule follow-up appointments.
Front and Back Medical Assistant
Canyon Pediatrics
01.2011 - 01.2015
- Responsible for managing all aspects of the front desk including answering high volume telephone calls, scheduling appointments, providing superior customer service to patients.
- Greet patients upon arrival and check them in and out.
- Collect patient payments at the time of service, explain payment options, and enroll patients in payment plans.
- Triage incoming calls by relaying messages from patients to back-office staff and physicians.
- Request medical records and verify insurance eligibility and benefits.
- Keep waiting areas and patient rooms clean and sanitary.
- Call in prescriptions to the pharmacy as needed.
- Assist back office when needed by rooming patients, taking vital signs, assisting in medical procedures, administering injections and venipunctures.
Education
Master of Science -
Grand Canyon University
Phoenix, AZ06-2026
Bachelor of Arts - Psychology
University of Arizona
04-2023
Pima Medical Institute - undefined
Pima Medical Institute
01.2011
Chandler High School - undefined
Chandler High School
01.2009
Skills
- Microsoft Office Suite
- Nexgen
- Cerner Millennium
- ClearIQ
- Experian
- Kronos
- SimplePay
Psi Chi Honor Society
GPA 3.5
Timeline
Patient Appointment Coordinator
Mayo Clinic
07.2022 - Current
Patient Financial Services Representative
Banner Children’s Medical Center
04.2016 - 06.2022
Front Office Receptionist/Back Office Assistant
All Kids Urgent Care
01.2015 - 04.2016
Front and Back Medical Assistant
Canyon Pediatrics
01.2011 - 01.2015
Pima Medical Institute - undefined
Pima Medical Institute
Chandler High School - undefined
Chandler High School
Master of Science -
Grand Canyon University
Bachelor of Arts - Psychology
University of Arizona
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