Vanessa R Carrillo
Phoenix
Summary
Resourceful Customer Service Representative who consistently meets and exceeds productivity goals. I maintain a high level of professionalism, patience and efficiency to minimize dissatisfaction and increase customer loyalty. Seeking to leverage these transferable skills in a dynamic and collaborative setting.
Overview
6
6
years of professional experience
Work History
Learning Support Assistant
New Horizon Academy
09.2022 - 04.2023
- My duties as a teachers' aide was to have the ability to communicate effectively with children, families, and staff, as well as to understand state licensing regulations and company policies
- Certified in First Aid, CPR, and Child Development program/training completion issued by Penn State Better Kid care Program
Bilingual Customer Service Representative
Blackhawk Network
12.2017 - 02.2020
- Cross-trained over 15 members in a year
- Achieved customer satisfaction rating of 98% within 9 months, exceeding corporate target
- Give accurate and appropriate information to answer questions and resolve complaints
- Address customer service inquiries in a timely and accurate fashion
Daycare Assistant
Olive Tree Preschool of Fine Arts
02.2017 - 05.2017
- Excellent telephone skills and etiquette
- Ability to work under pressure
- Greeting visitors and responding to telephone requests for information
Education
Diploma -
Red Mountain High School
01.2016
Skills
- Fluent Bilingual (Spanish and English)
- Strong Interpersonal Communication
- Skilled in Google Drive Management
- Experienced with Word
- Advanced Excel Skills
- PowerPoint
- Microsoft Office
- Classroom management
- Assessment and evaluation
- Teamwork and collaboration
- Problem-solving
Timeline
Learning Support Assistant
New Horizon Academy
09.2022 - 04.2023
Bilingual Customer Service Representative
Blackhawk Network
12.2017 - 02.2020
Daycare Assistant
Olive Tree Preschool of Fine Arts
02.2017 - 05.2017
Diploma -
Red Mountain High School
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