Vanessa Reina
Peoria
Summary
Diligent worker with a solid foundation in retail and administrative management. Managed day to day operations and streamlined processes to enhance efficiency and productivity. Demonstrated effective team leadership and keen problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Pet Supplies Plus
12.2021 - Current
- Performed opening and closing duties, including cash handling, data entry, and paperwork.
- Handled day to day office routines, such as checking and answering emails, outbound and inbound phone calls, scheduling appointments, and organizing and filing paperwork.
- Handled all marketing needs, including social media page management, following up on leads to secure partnerships, and organizing events.
- Assisted with hiring, training and mentoring new staff members in customer service and product knowledge, leading to improved customer satisfaction.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed daily operations to establish smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory control to ensure effective ordering and stock rotation.
Administrative Manager
Le Chateau Pet Resort
03.2021 - 12.2021
- Greeted incoming clients (and their pets) professionally and provided friendly, knowledgeable assistance.
- Demonstrated excellent communication skills daily by confirming appointments, relaying important information to clients, and keeping my team informed.
- Streamlined administrative tasks, such as filing and data entry, and effectively managed phone calls, emails, and walk-in clients to support office efficiency.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills, leading to an increase in rebooking.
Store Associate
The UPS Store
03.2020 - 03.2021
- Greeted customers and suggested suitable mailing options for their merchandise and paperwork.
- Properly package customer items to ensure safe delivery.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Graphic design responsibilities, such as designing event flyers and business cards for clients.
- Handled various printing projects, including blueprints, canvases, wedding invitations, and more.
- Maintained a well organized filing system to ensure accuracy with day to day operations.
- Performed office duties, such as scanning, printing, PDF editing, and data entry.
Cake Decorator
Sam's Club
08.2017 - 03.2020
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Packaged and priced each product according to company pricing procedures.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
Education
ADVANCED DIPLOMA -
INNOVATIONS INTERNATIONAL CHARTER SCHOOL OF NEVADA
01.2016
Skills
- Problem-solving
- Customer service
- Organization
- Team leadership
- Inventory management
- Scheduling
- Employee training
- Data entry and file management
Certification
- Emergency Pet Tech Certification
- Small Animal and Pet CPR Certification
Timeline
Store Manager
Pet Supplies Plus
12.2021 - Current
Administrative Manager
Le Chateau Pet Resort
03.2021 - 12.2021
Store Associate
The UPS Store
03.2020 - 03.2021
Cake Decorator
Sam's Club
08.2017 - 03.2020
ADVANCED DIPLOMA -
INNOVATIONS INTERNATIONAL CHARTER SCHOOL OF NEVADA
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