Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vanessa Reina

Peoria

Summary

Diligent worker with a solid foundation in retail and administrative management. Managed day to day operations and streamlined processes to enhance efficiency and productivity. Demonstrated effective team leadership and keen problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

Pet Supplies Plus
12.2021 - Current
  • Performed opening and closing duties, including cash handling, data entry, and paperwork.
  • Handled day to day office routines, such as checking and answering emails, outbound and inbound phone calls, scheduling appointments, and organizing and filing paperwork.
  • Handled all marketing needs, including social media page management, following up on leads to secure partnerships, and organizing events.
  • Assisted with hiring, training and mentoring new staff members in customer service and product knowledge, leading to improved customer satisfaction.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Managed daily operations to establish smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maintained proper product levels and inventory control to ensure effective ordering and stock rotation.

Administrative Manager

Le Chateau Pet Resort
03.2021 - 12.2021
  • Greeted incoming clients (and their pets) professionally and provided friendly, knowledgeable assistance.
  • Demonstrated excellent communication skills daily by confirming appointments, relaying important information to clients, and keeping my team informed.
  • Streamlined administrative tasks, such as filing and data entry, and effectively managed phone calls, emails, and walk-in clients to support office efficiency.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills, leading to an increase in rebooking.

Store Associate

The UPS Store
03.2020 - 03.2021
  • Greeted customers and suggested suitable mailing options for their merchandise and paperwork.
  • Properly package customer items to ensure safe delivery.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Graphic design responsibilities, such as designing event flyers and business cards for clients.
  • Handled various printing projects, including blueprints, canvases, wedding invitations, and more.
  • Maintained a well organized filing system to ensure accuracy with day to day operations.
  • Performed office duties, such as scanning, printing, PDF editing, and data entry.

Cake Decorator

Sam's Club
08.2017 - 03.2020
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Packaged and priced each product according to company pricing procedures.
  • Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
  • Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.

Education

ADVANCED DIPLOMA -

INNOVATIONS INTERNATIONAL CHARTER SCHOOL OF NEVADA
01.2016

Skills

  • Problem-solving
  • Customer service
  • Organization
  • Team leadership
  • Inventory management
  • Scheduling
  • Employee training
  • Data entry and file management

Certification

  • Emergency Pet Tech Certification
  • Small Animal and Pet CPR Certification


Timeline

Store Manager

Pet Supplies Plus
12.2021 - Current

Administrative Manager

Le Chateau Pet Resort
03.2021 - 12.2021

Store Associate

The UPS Store
03.2020 - 03.2021

Cake Decorator

Sam's Club
08.2017 - 03.2020

ADVANCED DIPLOMA -

INNOVATIONS INTERNATIONAL CHARTER SCHOOL OF NEVADA
Vanessa Reina