Diligent worker with a solid foundation in retail and administrative management. Managed day to day operations and streamlined processes to enhance efficiency and productivity. Demonstrated effective team leadership and keen problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Pet Supplies Plus
12.2021 - Current
Performed opening and closing duties, including cash handling, data entry, and paperwork.
Handled day to day office routines, such as checking and answering emails, outbound and inbound phone calls, scheduling appointments, and organizing and filing paperwork.
Handled all marketing needs, including social media page management, following up on leads to secure partnerships, and organizing events.
Assisted with hiring, training and mentoring new staff members in customer service and product knowledge, leading to improved customer satisfaction.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Managed daily operations to establish smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Maintained proper product levels and inventory control to ensure effective ordering and stock rotation.
Administrative Manager
Le Chateau Pet Resort
03.2021 - 12.2021
Greeted incoming clients (and their pets) professionally and provided friendly, knowledgeable assistance.
Demonstrated excellent communication skills daily by confirming appointments, relaying important information to clients, and keeping my team informed.
Streamlined administrative tasks, such as filing and data entry, and effectively managed phone calls, emails, and walk-in clients to support office efficiency.
Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills, leading to an increase in rebooking.
Store Associate
The UPS Store
03.2020 - 03.2021
Greeted customers and suggested suitable mailing options for their merchandise and paperwork.
Properly package customer items to ensure safe delivery.
Handled cash register operations accurately, balancing drawers at the end of each shift.
Graphic design responsibilities, such as designing event flyers and business cards for clients.
Handled various printing projects, including blueprints, canvases, wedding invitations, and more.
Maintained a well organized filing system to ensure accuracy with day to day operations.
Performed office duties, such as scanning, printing, PDF editing, and data entry.
Cake Decorator
Sam's Club
08.2017 - 03.2020
Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills.
Designed specialty cakes for weddings, birthdays, and graduations.
Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
Packaged and priced each product according to company pricing procedures.
Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
Education
ADVANCED DIPLOMA -
INNOVATIONS INTERNATIONAL CHARTER SCHOOL OF NEVADA
01.2016
Skills
Problem-solving
Customer service
Organization
Team leadership
Inventory management
Scheduling
Employee training
Data entry and file management
Certification
Emergency Pet Tech Certification
Small Animal and Pet CPR Certification
Timeline
Store Manager
Pet Supplies Plus
12.2021 - Current
Administrative Manager
Le Chateau Pet Resort
03.2021 - 12.2021
Store Associate
The UPS Store
03.2020 - 03.2021
Cake Decorator
Sam's Club
08.2017 - 03.2020
ADVANCED DIPLOMA -
INNOVATIONS INTERNATIONAL CHARTER SCHOOL OF NEVADA