Vanessa Rocha
Phoenix,AZ
Summary
I believe I am ready to advance my career further and into the International Purser position. I am eager to take on a new and exciting challenge that will mold me into the best Flight Attendant I can be.
For this position I have developed strong customer service and conflict resolution skills in fast-paced, high-pressure environment. Seeking to transition into new field where these skills are valuable. Dedicated to delivering exceptional service and ensuring positive experiences for all clients. Possessing excellent interpersonal skills and positive, upbeat attitude. Familiar with safety protocols in aviation and adept at delivering exceptional customer service. Committed to ensuring passenger comfort and safety while fostering pleasant flight experience. A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Overview
12
12
years of professional experience
Work History
Flight Attendant
United Airlines
11.2019 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining positive attitude.
- Maintained safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver seamless travel experience for passengers on domestic and international flights.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Flight Attendant
American Airlines
06.2013 - 08.2018
- Assisted passengers with storing luggage and helped locate seating.
- Delivered food and beverage service, reading material and other in-flight services.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Collaborated with flight crew to maximize smooth and safe flights.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Welcomed passengers aboard and provided overview of safety procedures.
- Used excellent customer service skills in addressing passengers' needs.
Education
Associate of Science - Pre Nursing
College of Southern Nevada
Las Vegas, NVSkills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Hospitality service expertise
- Professional appearance
- Time management
- Leadership qualities
- Cultural awareness
- Problem-solving
- Emergency response coordination
- Issue resolution
Timeline
Flight Attendant
United Airlines
11.2019 - Current
Flight Attendant
American Airlines
06.2013 - 08.2018
Associate of Science - Pre Nursing
College of Southern Nevada
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