Vanessa Rodriguez
Phoenix
Summary
Welcoming professional with many years of anticipating guest needs. Improves company-guest relationships by resolving customer queries, satisfying concerns, and enhancing customer experiences. Works diligently to create welcoming atmosphere for clientele during check-in and check-out.
Overview
6
6
years of professional experience
Work History
Spa receptionist
The hilton resort at the peak
Phoenix
02.2023 - 08.2024
- Greeted guests warmly, creating a welcoming atmosphere at the spa.
- Managed appointment bookings using spa management software efficiently.
- Provided information about spa services and packages to guests clearly.
- Handled customer inquiries and resolved issues promptly and professionally.
- Assisted with billing and payment processing accurately for clients.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Gift Shop Cashier
The hilton resort at the peak
Phoenix
01.2019 - 02.2023
- Processed customer transactions efficiently at a premier resort gift shop.
- Assisted customers with product selections and recommendations for souvenirs.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
- Collaborated with team members to ensure smooth daily operations at the shop.
Education
North High School
Phoenix, AZSkills
- Appointment management
- Spa software
- Customer inquiries
- Scheduling appointments
- Guest relations
- Appointment scheduling
- Billing processing
- Payment processing
- Effective communication
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Spa receptionist
The hilton resort at the peak
02.2023 - 08.2024
Gift Shop Cashier
The hilton resort at the peak
01.2019 - 02.2023
North High School