Vanessa Arbolida
Arizona City
Summary
Experienced professional in Management, Sales, and Customer Service. Proven success in client implementation. I am skilled in strategic leadership and innovative problem solving. Dedicated to strengthening client relationships through effective communication.
Overview
24
24
years of professional experience
Work History
Operations Manager
Timson
08.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Provider Relations
Navitus Health Solutions
06.2024 - Current
- Contract Entry as well as Serve as a pivotal contact manager for pharmacies, enhancing relations and communications
- Swiftly address and resolve processing issues, maintaining high service Standards
- Foster strong relationships with pharmacy partners through proactive engagement and efficient resolution of concerns
- Drive operational excellence through proactive pharmacy engagement, ensuring consistent service quality and timely issue resolution
- Promoted a culture of continuous improvement within the provider relations team, regularly soliciting feedback from healthcare providers and incorporating suggestions into strategic plans.
New Client Implementation/PSR II
CVS Specialty Pharmacy
10.2020 - 05.2024
- Single point of contact for New Client Onboarding and Implementation
- Fully understood client needs by listening, building trust, and going above and beyond to make sure clients’ needs were met
- Educates within company to and assist on various elements to enhance positive experience and comprehensive training
- Take immediate action to resolve issues and respond quickly to needs
- Processing and Reimbursement for medical and pharmacy drug claims
- Work collaboratively with direct team and structure meetings within all relevant departments to ensure information was clearly delivered for smooth transition for the client
- Led cross-functional initiatives as a SME, conducting training sessions and developing educational resources for team advancement
- Participates in and have led special projects, and presented potential issues to supervisor to make a more pleasant experience for members as well as colleagues
- Served as primary contact for specialty pharmacy members, resolving complex healthcare inquiries while maintaining exceptional quality assurance scores
- Streamlined claims processing workflows and implemented process improvements, reducing resolution time and enhancing member satisfaction
- Spearheaded special projects to optimize member experience, identifying operational gaps and proposing innovative solutions
Sales
Proctor & Gamble
10.2001 - 01.2020
- Maintained strong client relationships, enhancing brand loyalty
- Consistently surpassed sales quotas, regardless of market conditions
- Strategically placed products for optimal visibility
- Conducted regular sales reviews and analyzed sales metrics to identify areas for improvement, resulting in enhanced sales performance.
- Mentored a team of sales professionals, resulting in improved performance and increased sales.
- Compiled customer sales trends and data to aid in targeting yearly sales goals.
Elementary Teacher
Alhambra School District
03.2011 - 05.2012
- Customized instruction to meet individual student needs and state standards
- Evaluated student progress regularly through formative assessments, adjusting teaching strategies as needed for improved outcomes.
- Promoted a positive classroom environment by establishing clear expectations and fostering strong communication between students, parents, and staff members.
- Boosted student engagement by integrating technology into teaching strategies
- Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Implemented creative classroom management techniques to maintain an orderly and focused learning environment.
Executive Assistant/Office manager
The Corritore Company
01.2010 - 03.2011
- Executive Assistant and Office Manager of 7 employees
- Handled confidential and sensitive information with discretion and ensuring proper storage and distribution.
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Project Manager
RTM Commercial Builders
06.2007 - 01.2010
- Facilitated clear communication with subcontractors and property owners
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Managed all subcontractor insurance requirements and contract comprehension to ensure contracts were held enforceable
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Handled submittals, change orders, and subcontracts independently
Private Tutor
Self Employed
11.2005 - 05.2007
- Led business inception, securing high-profile clients via referrals
- Strategically scheduled appointments, ensuring optimal time management
- Efficiently handled weekly billing and accounting tasks
- Safeguarded client and student information, adhering to strict confidentiality protocols
- Devised personalized learning strategies, driving high client retention and measurable academic improvements
Executive Assistant/Office manager
Jade Enterprises
02.2005 - 04.2007
- Managed three employees, enhancing operational efficiency
- Fostered strong relationships with tenants through proactive issue resolution
- Facilitated seamless communication between multiple stakeholders
- Streamlined executive scheduling, improving productivity
Education
Bachelor of Arts - English Literature-Graduated
Ottawa University-Kansas City
Kansas City, KSUniversity of Arizona
05-2028
Skills
- Customer service
- Operations management
- Critical Thinking for Problem Resolution
- Resource Management
- Planning and implementation
- Microsoft Office Proficiency
- Client Relationship Management
- Onboarding and orientation
- Complex problems analysis
- Team leadership
Timeline
Operations Manager
Timson
08.2024 - Current
Provider Relations
Navitus Health Solutions
06.2024 - Current
New Client Implementation/PSR II
CVS Specialty Pharmacy
10.2020 - 05.2024
Elementary Teacher
Alhambra School District
03.2011 - 05.2012
Executive Assistant/Office manager
The Corritore Company
01.2010 - 03.2011
Project Manager
RTM Commercial Builders
06.2007 - 01.2010
Private Tutor
Self Employed
11.2005 - 05.2007
Executive Assistant/Office manager
Jade Enterprises
02.2005 - 04.2007
Sales
Proctor & Gamble
10.2001 - 01.2020
Bachelor of Arts - English Literature-Graduated
Ottawa University-Kansas City
University of Arizona
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