Vanessa Arbolida
Arizona City
Summary
Experienced professional in Management, Sales, and Customer Service. Proven success in client implementation. I am skilled in strategic leadership and innovative problem solving. Dedicated to strengthening client relationships through effective communication.
Overview
24
24
years of professional experience
Work History
Operations Manager
Timson
Remote, WFH
08.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Provider Relations
Navitus Health Solutions
Remote, WFH
06.2024 - Current
- Contract Entry as well as Serve as a pivotal contact manager for pharmacies, enhancing relations and communications
- Swiftly address and resolve processing issues, maintaining high service Standards
- Foster strong relationships with pharmacy partners through proactive engagement and efficient resolution of concerns
- Drive operational excellence through proactive pharmacy engagement, ensuring consistent service quality and timely issue resolution
- Promoted a culture of continuous improvement within the provider relations team, regularly soliciting feedback from healthcare providers and incorporating suggestions into strategic plans.
New Client Implementation/PSR II
CVS Specialty Pharmacy
Remote, WFH
10.2020 - 05.2024
- Single point of contact for New Client Onboarding and Implementation
- Fully understood client needs by listening, building trust, and going above and beyond to make sure clients’ needs were met
- Educates within company to and assist on various elements to enhance positive experience and comprehensive training
- Take immediate action to resolve issues and respond quickly to needs
- Processing and Reimbursement for medical and pharmacy drug claims
- Work collaboratively with direct team and structure meetings within all relevant departments to ensure information was clearly delivered for smooth transition for the client
- Led cross-functional initiatives as a SME, conducting training sessions and developing educational resources for team advancement
- Participates in and have led special projects, and presented potential issues to supervisor to make a more pleasant experience for members as well as colleagues
- Served as primary contact for specialty pharmacy members, resolving complex healthcare inquiries while maintaining exceptional quality assurance scores
- Streamlined claims processing workflows and implemented process improvements, reducing resolution time and enhancing member satisfaction
- Spearheaded special projects to optimize member experience, identifying operational gaps and proposing innovative solutions
Sales
Proctor & Gamble
Arizona City, AZ
10.2001 - 01.2020
- Maintained strong client relationships, enhancing brand loyalty
- Consistently surpassed sales quotas, regardless of market conditions
- Strategically placed products for optimal visibility
- Conducted regular sales reviews and analyzed sales metrics to identify areas for improvement, resulting in enhanced sales performance.
- Mentored a team of sales professionals, resulting in improved performance and increased sales.
- Compiled customer sales trends and data to aid in targeting yearly sales goals.
Elementary Teacher
Alhambra School District
Phoenix, US
03.2011 - 05.2012
- Customized instruction to meet individual student needs and state standards
- Evaluated student progress regularly through formative assessments, adjusting teaching strategies as needed for improved outcomes.
- Promoted a positive classroom environment by establishing clear expectations and fostering strong communication between students, parents, and staff members.
- Boosted student engagement by integrating technology into teaching strategies
- Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Implemented creative classroom management techniques to maintain an orderly and focused learning environment.
Executive Assistant/Office manager
The Corritore Company
Scottsdale, US
01.2010 - 03.2011
- Executive Assistant and Office Manager of 7 employees
- Handled confidential and sensitive information with discretion and ensuring proper storage and distribution.
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Project Manager
RTM Commercial Builders
US
06.2007 - 01.2010
- Facilitated clear communication with subcontractors and property owners
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Managed all subcontractor insurance requirements and contract comprehension to ensure contracts were held enforceable
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Handled submittals, change orders, and subcontracts independently
Private Tutor
Self Employed
Los Angeles, US
11.2005 - 05.2007
- Led business inception, securing high-profile clients via referrals
- Strategically scheduled appointments, ensuring optimal time management
- Efficiently handled weekly billing and accounting tasks
- Safeguarded client and student information, adhering to strict confidentiality protocols
- Devised personalized learning strategies, driving high client retention and measurable academic improvements
Executive Assistant/Office manager
Jade Enterprises
Los Angeles, US
02.2005 - 04.2007
- Managed three employees, enhancing operational efficiency
- Fostered strong relationships with tenants through proactive issue resolution
- Facilitated seamless communication between multiple stakeholders
- Streamlined executive scheduling, improving productivity
Education
Bachelor of Arts - English Literature-Graduated
Ottawa University-Kansas City
Kansas City, KSUniversity of Arizona
05-2028
Skills
- Customer service
- Operations management
- Critical Thinking for Problem Resolution
- Resource Management
- Planning and implementation
- Microsoft Office Proficiency
- Client Relationship Management
- Onboarding and orientation
- Complex problems analysis
- Team leadership
Timeline
Operations Manager
Timson
08.2024 - Current
Provider Relations
Navitus Health Solutions
06.2024 - Current
New Client Implementation/PSR II
CVS Specialty Pharmacy
10.2020 - 05.2024
Elementary Teacher
Alhambra School District
03.2011 - 05.2012
Executive Assistant/Office manager
The Corritore Company
01.2010 - 03.2011
Project Manager
RTM Commercial Builders
06.2007 - 01.2010
Private Tutor
Self Employed
11.2005 - 05.2007
Executive Assistant/Office manager
Jade Enterprises
02.2005 - 04.2007
Sales
Proctor & Gamble
10.2001 - 01.2020
Bachelor of Arts - English Literature-Graduated
Ottawa University-Kansas City
University of Arizona