Vanessa Rae Quintana
Phoenix
Summary
Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Walgreens
Phoenix
09.2022 - Current
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Assisted pharmacists in preparing medications and managing inventory levels.
- Educated customers on proper medication usage and potential side effects.
- Maintained cleanliness and organization of pharmacy work areas and equipment.
- Handled cash register transactions while ensuring compliance with company policies.
- Managed medication storage, ensuring proper labeling and safety standards.
- Supported pharmacy team in training new staff on procedures and protocols.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
Cashier
Walgreens
Phoenix
07.2019 - 09.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations and balanced cash drawers daily.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area and store displays.
- Handled returns and exchanges according to store policies and procedures.
- Trained new cashiers on register functions and customer service standards.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Overnight Stocker
Walmart
Phoenix
02.2020 - 01.2021
- Stocked shelves with merchandise according to store layout and planograms.
- Organized inventory in backroom for efficient access and restocking.
- Maintained cleanliness and safety standards in stock areas and sales floor.
- Assisted customers by locating products and answering inquiries.
- Utilized hand trucks and pallet jacks for efficient material handling.
- Trained new employees on stocking procedures and safety protocols.
- Received and stocked merchandise in a timely manner.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Maintained an orderly appearance at all times throughout the store.
Education
Some College (No Degree) - General Studies
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZSkills
- Prescription processing
- Medication management
- Customer education
- Inventory control
- Team training
- Organizational skills
- Prescription filling
Timeline
Pharmacy Technician
Walgreens
09.2022 - Current
Overnight Stocker
Walmart
02.2020 - 01.2021
Cashier
Walgreens
07.2019 - 09.2022
Some College (No Degree) - General Studies
Maricopa Community Colleges, South Mountain Community College