Vanielle Blackhorse
Kayenta,AZ
Summary
Dedicated personal banker with expertise in customer service, cash handling, and relationship building. Committed to enhancing customer satisfaction by providing tailored financial solutions.
Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.
Overview
17
17
years of professional experience
Work History
Personal Banker
Wells Fargo
Kayenta, AZ
09.2023 - Current
- Guided clients in selecting appropriate financial products and services to meet individual needs.
- Developed strong relationships with customers, enhancing loyalty and trust in banking services.
- Educated clients on account features, transaction methods, and online banking tools for improved usage.
- Resolved customer inquiries efficiently, ensuring satisfaction and fostering positive experiences.
- Collaborated with team members to identify opportunities for process improvements and service enhancements.
- Analyzed client financial situations to provide tailored solutions that align with long-term goals.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Cross-sold bank products and services to meet customer needs and provide options.
Customer Service Representative Supervisor
Navajo Tribal Utility Authority Wireless
Chinle, AZ
09.2021 - 09.2023
- Supervised customer service team, ensuring high-quality service delivery and adherence to company standards.
- Developed training programs for new representatives, enhancing onboarding efficiency and team performance.
- Implemented process improvements, resulting in reduced response times and increased customer satisfaction ratings.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee skills and engagement.
- Managed escalated customer inquiries, resolving complex issues promptly to maintain positive relationships.
- Coordinated scheduling and resource allocation to optimize workforce efficiency during peak demand periods.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Mentored junior representatives, leading to increased productivity and improved skill sets within the team.
- Onboarded and trained customer representatives to meet performance and service goals.
- Implemented company policies and procedures for professional, cohesive customer care.
- Facilitated open lines of communication within the team by holding regular meetings, promoting collaboration, and sharing best practices.
- Developed and maintained strong relationships with key clients, ensuring their ongoing loyalty and satisfaction.
Sales Associate
Navajo Tribal Utility Authority Wireless
Kayenta, AZ
03.2020 - 09.2021
- Assisted customers with product selection to enhance shopping experience.
- Managed inventory levels and conducted regular stock assessments for efficiency.
- Provided exceptional customer service, resolving issues promptly and effectively.
- Trained new sales associates on company policies and product knowledge.
- Implemented promotional strategies to increase product visibility and sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Store Manager
Burger King
Kayenta, AZ
12.2013 - 07.2017
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members to enhance customer service and operational efficiency.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
- Ensured compliance with health and safety regulations, maintaining a safe environment for staff and customers.
- Fostered a positive work culture, promoting teamwork and collaboration among employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Implemented promotional strategies to increase sales and improve customer engagement.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Shift Manager
Burger King
Kayenta, AZ
09.2013 - 12.2013
- Supervised daily operations to ensure efficient service and high-quality food preparation.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Resolved customer complaints effectively, improving overall guest experience and loyalty.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Crew Member
Burger King
Kayenta, AZ
04.2013 - 08.2013
- Delivered exceptional customer service by efficiently taking orders and resolving inquiries.
- Operated kitchen equipment in compliance with safety and hygiene standards.
- Assisted in training new crew members on operational procedures and best practices.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure timely food preparation during peak hours.
Crew Member
McDonalds
Kayenta, AZ
07.2009 - 07.2012
- Crew Member
- * counted drawer down before going to first window
- * counted sales made at drive through and submitted appropriate sales in clear money bag and handed to shift manager.
- * greeted customers as they pulled up to drive through
- * handed customer their orders when working 2nd window
Education
No Degree - Health Care Administration
Charter College
Online05.2027
High School Diploma -
Rough Rock High School
Rough Rock, Az05.2012
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Positive attitude
- Cash handling
- Fraud prevention
- Relationship building and management
- Banking policies and procedures
- Teller support
- Transaction processing
- Navajo fluency
Languages
Navajo
Native or Bilingual
Timeline
Personal Banker
Wells Fargo
09.2023 - Current
Customer Service Representative Supervisor
Navajo Tribal Utility Authority Wireless
09.2021 - 09.2023
Sales Associate
Navajo Tribal Utility Authority Wireless
03.2020 - 09.2021
Store Manager
Burger King
12.2013 - 07.2017
Shift Manager
Burger King
09.2013 - 12.2013
Crew Member
Burger King
04.2013 - 08.2013
Crew Member
McDonalds
07.2009 - 07.2012
No Degree - Health Care Administration
Charter College
High School Diploma -
Rough Rock High School