Vanita Patton
Tempe
Summary
Dynamic retail professional with extensive experience , excelling in customer service and staff training. Proven track record in enhancing sales strategies and implementing loss prevention measures, resulting in improved operational efficiency. Adept at cash handling and fostering strong relationships, driving team performance and customer satisfaction.
Professional management expert with solid history in front-end operations. Known for improving customer interactions and operational efficiency. Team-focused and results-driven, adaptable to evolving needs, ensuring seamless store operations. Skilled in team leadership and customer service excellence. Would also be interested in a remote field utilizing my productivity and customer service skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Front End Manager
Fry's Food And Drug
09.2024 - 05.2025
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
- Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
- Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
- Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established team priorities, maintained schedules and monitored performance.
Retail Manager
ASU Campus
04.2023 - 08.2024
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Answered questions about store policies and addressed customer concerns.
- Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Boosted overall store revenue by adapting targeted marketing initiatives based on demographic research within the local area.
- Boosted team morale and productivity by implementing staff recognition program that acknowledged outstanding customer service.
FTW1 Associate / Safety Inspector
Amazon
08.2021 - 11.2022
- Promoted a culture of safety awareness through ongoing communication and educational initiatives.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge in the field of occupational health and safety.
- Coordinated routine maintenance activities with facilities staff to ensure that all safety equipment remained in optimal working condition.
- Identified areas for improvement during site walkthroughs, working closely with site supervisors to address any deficiencies immediately before they escalated into more significant issues.
- Assisted project managers in incorporating safety considerations into project planning from inception to completion stages.
- Streamlined record-keeping processes for incident reporting, improving data accuracy and retrieval times.
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Conducted regular audits of company facilities, ensuring adherence to established safety standards at all times.
- Provided guidance to team members on best practices for hazard identification and risk mitigation strategies.
- Collaborated with management to develop comprehensive safety policies and procedures for employee training.
- Investigated incidents and accidents, determining root causes to prevent future occurrences.
- Developed emergency response plans tailored to each specific worksite''s unique needs and requirements.
- Evaluated the effectiveness of safety equipment, recommending improvements or replacements as necessary.
- Reduced accident rates by implementing effective safety programs and protocols.
- Recognized, documented, and advised on removal of hazards.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
Operations Manager
99 Cent Only Store
10.2016 - 07.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Night Shift Manager
Fries Resturant Inc
11.2018 - 01.2019
- Prepared materials for following shift.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Improved employee productivity by implementing efficient work schedules and task delegation.
- Assessed employee training requirements, developing tailored programs for enhancing skills and knowledge on specific job functions.
- Completed routine store inventories.
- Facilitated smooth shift transitions by effectively coordinating with day shift managers on crucial updates and handovers.
- Implemented loss prevention measures to minimize theft incidents and safeguard company assets.
- Conducted regular performance evaluations, identifying areas of strength as well as opportunities for development among team members.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Streamlined inventory management for reduced waste and cost savings.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Cashier Team Lead
Dollar Tree
10.2016 - 12.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
Asst. Manager /Head Hostess
Michelles Homestyle Buffet
08.2015 - 10.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Customer Development Rep/Reservationist
Teleperformance Inc
05.2013 - 04.2015
- Enhanced customer satisfaction by identifying and addressing clients'' needs in a timely manner.
- Trained and mentored new Customer Development Representatives, enhancing team performance and productivity.
- Developed long-term client relationships through consistent follow-ups and personalized solutions.
- Conducted market research to identify new business opportunities, resulting in additional revenue streams.
- Increased sales revenue with focused lead generation activities and targeted marketing campaigns.
- Negotiated favorable contract terms for clients, ensuring long-lasting partnerships built on trust and mutual satisfaction.
- Exceeded quarterly sales targets consistently by cultivating strong relationships with key clients and stakeholders.
- Leveraged extensive product knowledge to upsell complementary offerings, increasing average order value per transaction substantially over time.
- Built and led top-to-top relationships between company and key players.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer Service Representative
AEGIS Communications
04.2011 - 05.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Day Shift Manager
Dairy Queen Restaurant
02.2007 - 04.2011
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Trained back-up associates and led crew members in managing operations of storefront.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Increased revenue by identifying opportunities for upselling and promoting special offers to customers.
- Ensured compliance with company policies as well as local, state, and federal regulations in all aspects of operations.
- Enhanced customer satisfaction through consistent monitoring of service quality and addressing concerns promptly.
- Optimized inventory control processes, reducing waste and maintaining accurate stock levels at all times.
- Motivated employees through regular feedback sessions, recognition programs, and team-building activities for increased engagement levels.
- Developed staff members'' skills with ongoing training and coaching sessions, resulting in higher performance levels.
- Established strong relationships with suppliers, negotiating favorable terms for product pricing and delivery schedules.
- Managed staffing needs effectively, recruiting top talent when necessary to maintain optimal workforce balance.
- Supervised ongoing daily production phases.
- Managed staff hiring, training and supervision.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Swing Shift Manager
Williams Fried Chicken
01.2003 - 02.2007
- Promoted a positive work culture, resulting in improved team morale and job satisfaction.
- Increased revenue through the implementation of effective sales tactics and promotional activities.
- Implemented quality control measures that led to consistent product quality standards across all shifts.
- Improved employee productivity by implementing efficient scheduling and task allocation strategies.
- Resolved conflicts among team members diplomatically, fostering a harmonious working environment.
- Reduced employee turnover rates with effective hiring and onboarding processes.
- Contributed to cost reduction initiatives by identifying areas of waste and proposing practical solutions.
- Collaborated with other managers to develop long-term strategies for continuous business growth.
- Managed inventory effectively, ensuring optimal stock levels were maintained at all times.
- Enhanced team performance by providing regular coaching, training, and feedback sessions.
- Addressed customer concerns promptly, leading to increased customer satisfaction rates.
- Oversaw equipment maintenance schedules to minimize downtime and maintain production efficiency levels consistently high.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
High School Diploma -
North Grand Prairie Highschool
Grand Prairie, TX05-1988
Skills
- Customer service
- POS systems proficiency
- Sales strategy implementation
- Staff training and development
- Cash handling expertise
- Cash register operation
- Task delegation
- Staff supervision
- Employee scheduling
- Fraud prevention
- Loss prevention strategies
- Store operations oversight
- Problem-solving skills
- Time management
- Listening skills
- Hospitality services
- Relationship building and management
- Training and mentoring
- Administrative skills
Accomplishments
Licensee for Chick Fil A - Top store in the district TWICE!!
AEGIS most friendliest Associate Reward
Teleperformance best professional dress award
Perfect attendance 2013
Top sales team 2013
Top sales team 2014
Williams Chicken top store 3 times in a row
Used Microsoft Excel to develop inventory tracking
spreadsheets.
TABC certified
Forklift certified
AS400
Siebel 7 program
Certification
- CM - Certified Manager Certification
Licensee for Chick Fil A - Top Store in the District TWICE!!!!!
Even though we were on a college campus, we had other Chick Fil A's around the area in that district. 6 months after I started working there we brought productivity, customer service, and the best Chick Fil A experience. Our district manager came with 2 certificates for the top store in said district. I also got a raise.
Languages
Spanish
Limited Working
Timeline
Assistant Front End Manager
Fry's Food And Drug
09.2024 - 05.2025
Retail Manager
ASU Campus
04.2023 - 08.2024
FTW1 Associate / Safety Inspector
Amazon
08.2021 - 11.2022
Night Shift Manager
Fries Resturant Inc
11.2018 - 01.2019
Operations Manager
99 Cent Only Store
10.2016 - 07.2021
Cashier Team Lead
Dollar Tree
10.2016 - 12.2017
Asst. Manager /Head Hostess
Michelles Homestyle Buffet
08.2015 - 10.2016
Customer Development Rep/Reservationist
Teleperformance Inc
05.2013 - 04.2015
Customer Service Representative
AEGIS Communications
04.2011 - 05.2013
Day Shift Manager
Dairy Queen Restaurant
02.2007 - 04.2011
Swing Shift Manager
Williams Fried Chicken
01.2003 - 02.2007
High School Diploma -
North Grand Prairie Highschool
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