Varshini Kundeti

• Configured Sales and Service Cloud objects, fields, page layouts, and processes to optimize customer service workflows.
• Designed, developed, and implemented custom solutions within the Salesforce platform with a focus on Agentforce.
• Developed custom Salesforce Lightning web components (LWC), Visualforce pages, Apex, and triggers to extend Sales Cloud functionality and user interface.
• Implemented case management solutions, including assignment rules, escalation rules, and entitlement processes to ensure efficient case resolution.
• Administered Service Cloud instances, managing user access, profiles, roles, and permissions to ensure data security and compliance.
• Configured Service Cloud features such as Service Level Agreements (SLAs), case queues, and assignment rules to optimize service operations and other Salesforce products. Implemented and optimized sales processes using automation tools such as Flows, Process Builder, Workflow Rules, and Approval Processes.
• Developed custom Lightning Components and Apex classes and integrated with third-party systems, facilitating data exchange and business process automation.
• Collaborated with marketing teams to translate business requirements into technical solutions within Marketing Cloud.
• Managed package installations and upgrades to ensure seamless integration with existing systems.

• Configured Salesforce CRM Sales Cloud objects, fields, page layouts, and workflows according to project requirements.
• Developed customized Salesforce Sales Cloud solutions tailored to meet precise business needs.
• Designed and implemented custom Salesforce Lightning web components (LWC), Visualforce pages, Apex, and triggers to enhance Sales Cloud functionality and user interface.
• Stayed abreast of Salesforce releases, features, and best practices to leverage new functionalities and optimize existing solutions effectively.
• Delivered comprehensive end-user support through training, documentation, and ongoing technical assistance, ensuring maximum user adoption and satisfaction.
• Worked closely with analysts and other developers to gather requirements and deliver solutions.
• Managed end-to-end execution of email campaigns, including design, development, deployment, and performance analysis, ensuring alignment with business objectives and brand standards.
• Designed, built, and refined email communications to support both internal and external digital campaigns, tailoring messaging and content to target audiences and campaign goals.

•Performed day-to-day Salesforce administration tasks and provided operational support to various departments.

• Successfully managed Salesforce user profiles, roles, and permissions, providing support to over 500 corporate users.

• Continuously stayed updated with Salesforce best practices and industry standards to ensure optimal system utilization.

• Participated in Salesforce training sessions and webinars to deepen understanding and application of best practices.

• Applied learned best practices to customize Salesforce solutions that meet organizational needs and drive efficiency