Veli Baliyev
Baku
Summary
Dynamic Client Relations & Operations Manager at Sophie Couture, adept at enhancing customer service and team collaboration. Spearheaded initiatives that boosted sales by 15%, while optimizing expenses and resolving complex client issues. Proven track record in project management and interpersonal communication, driving significant improvements in operational efficiency.
Overview
1
1
year of professional experience
Work History
Client Relations & Operations Manager
Sophie Couture
Baku
09.2024 - Current
- Managed a team across customer service and showroom operations, providing leadership and feedback to improve performance.
- Handled client communication and escalated support cases, ensuring a high standard of customer experience.
- Coordinated basic accounting functions such as invoicing, order tracking, and reporting.
- Drove service improvements that contributed to a 15% increase in overall sales.
Education
Bachelor of Business Administration - Marketing (English-taught)
Azerbaijan State University of Economics (ADNSU)
Azerbaijan01.2026
Business Studies -
Katholieke Universiteit Leuven
01.2023
High School Diploma -
132-134 Educational Complex
Baku01.2020
Skills
- Customer service
- Team collaboration
- Project management
- Problem solving
- Interpersonal communication
- Expense optimization
Languages
- Azerbaijani, native
- Russian, native
- English, fluent
- German, upper-intermediate
- Turkish, intermediate
Social Engagement
- Delegate - 'Let's Know Our Country' Regional Program, 11/01/18
- Volunteer - Formula 1 Azerbaijan Grand Prix, 04/01/18
Certifications And Achievements
- IELTS Certificate - Band 8/9, 02/01/21
- B2 German Language Certificate, 03/01/20
- 3rd Place - Future Scientists Competition (Medicine & Health), 02/01/20
- Award - American Psychological Association / ISEF Research, 02/01/20
- German Summer School, Bielefeld University - Certificate of Completion, 08/01/19
- Finalist - 4th English Language Olympiad, 05/01/19
- Outstanding Delegate - Paris 1919 Simulation (ADA University), 04/01/18
- Winner - Inter-school Intellectual Competition, 03/01/17
Timeline
Client Relations & Operations Manager
Sophie Couture
09.2024 - Current
Bachelor of Business Administration - Marketing (English-taught)
Azerbaijan State University of Economics (ADNSU)
Business Studies -
Katholieke Universiteit Leuven
High School Diploma -
132-134 Educational Complex
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