Venise Garza
Phoenix
Summary
Dynamic Shift Lead with extensive experience at Chick-fil-A, excelling in employee training and customer service. Proven ability to enhance team performance and implement effective business improvements, resulting in increased customer satisfaction. Strong communicator with a positive attitude, adept at resolving issues and fostering a motivated work environment.
Overview
5
5
years of professional experience
Work History
Shift Lead
Chick-fil-A
02.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Established positive rapport with customers and staff members alike through strong communication skills.
Shift Lead
Chick Fill A
02.2020 - 07.2023
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Tolleson Union High School
Tolleson, AZ05-2018
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff motivation
- Staff development
- Positive attitude
- Staff training and development
Timeline
Shift Lead
Chick-fil-A
02.2024 - Current
Shift Lead
Chick Fill A
02.2020 - 07.2023
High School Diploma -
Tolleson Union High School
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