Verily Corner
Glendale
Summary
I’m Verily and I strive to make an impact everywhere I go. I work well with others and excel in time management. I am tech savvy along with the ability to provide excellent customer service while making inbound/outbound calls regarding appointments or survey feedback. Well organized and timely when communication or resolution is needed.
Overview
4
4
years of professional experience
Work History
Department Supervisor
The Home Depot Inc
Phoenix
12.2025 - Current
- Supervised daily operations and maintained high standards of store presentation.
- Trained and mentored team members on product knowledge and customer service techniques.
- Coordinated inventory management to ensure stock availability and accuracy.
- Implemented safety protocols to create a secure work environment for staff and customers.
- Led team meetings to communicate goals, updates, and best practices effectively.
- Assisted in developing schedules to optimize workforce efficiency during peak hours.
- Collaborated with management on promotional strategies to drive sales growth.
- Ensured compliance with all safety regulations across the department.
- Resolved customer complaints in a timely manner.
- Trained and mentored new associates on department policies and procedures.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted performance reviews for staff members.
- Provided coaching and mentoring support to team members.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Created reports summarizing daily operations for upper-level management review.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
- Facilitated communication between management, staff, and customers.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Service Desk Lead
The Home Depot Inc
Phoenix
10.2022 - 12.2025
- Led team in resolving customer technical issues efficiently.
- Trained staff on service desk protocols and best practices.
- Managed ticketing system to prioritize and track support requests.
- Ability to manage time wisely In order to complete task.
- Inbound and outbound calls regarding customer service and appointments.
Education
Alhambra Highschool
Phoenix, AzSkills
- Customer service
- Staff training
- Team leadership
- Service desk management
- Process improvement
- Conflict resolution
- Communication skills
- Time management
- Problem solving
- Strategic planning
- Delegation techniques
- Leadership skills
- Interactive communication skills
- Employee engagement
- Scheduling expertise
- Multi-tasking mastery
- Problem-solving
- POS systems operations
- Regulatory standards
- Staff management
- Flexible schedule
- Supervisor
Accomplishments
- The Home Depot OPEX award regarding customer service.
Timeline
Department Supervisor
The Home Depot Inc
12.2025 - Current
Service Desk Lead
The Home Depot Inc
10.2022 - 12.2025
Alhambra Highschool