Veronica A Torres
Mesa
Summary
Detail-oriented professional with over 10 years of clerical experience and a comprehensive understanding of modern office practices. Proven ability to maintain accuracy in high-volume, repetitive tasks, along with expertise in patient registration and administrative support, ensures efficient patient intake management and precise data handling. Strong interpersonal and organizational skills foster a collaborative work environment, adapting seamlessly to the dynamic nature of healthcare settings. Prepared to leverage these skills in a challenging role that enhances smooth, efficient, and productive office operations while prioritizing exceptional patient experiences.
Overview
11
11
years of professional experience
Work History
Patient Registration Specialist
Dignity Health
Chandler, Arizona, USA
01.2020 - Current
- Maintains information in a confidential manner, and complies with State, Federal and Practice guidelines
- Follows established policies and documented standard operating procedures and collects co-payments as needed
- Possesses the ability to update demographic and insurance verification using ConnectCare application as well as inputting functions on electronic billing
- Has frequent interruptions by co-workers and other internal and external customers and patients requiring assistance in researching patient requests
- Familiar with medical terminology
- Greets patients, visitors and answers telephone in a prompt and courteous manner
- Verifies and enters patient information including insurance, eligibility and demographics into patient management system
- Collects and posts co-payments and other out of pocket expensive from patients
- Communicates with nursing staff to aids in patient care and processing
- Managed patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Educated patients on registration procedures, improving overall satisfaction and understanding of workflows.
- Led training sessions for new staff, fostering a culture of accuracy and efficiency in patient handling.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Gathered demographic and insurance information to register patients for medical appointments.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Upheld HIPAA regulations and standards for protecting patient information.
Desert kidney Associates
Mesa, Az
01.2017 - 08.2019
- Greet and check in patients, and collect personal, medical, and insurance information.
- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers.
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
- Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.
Phoenician cardiology
Chandler, Az
05.2015 - 12.2016
- Responsible for processing all insurance claims, ICD- 9-CM medical coding, patient billing accounts receivables, collection issues and processed patient prescriptions requests
- Scheduled patient testing and treatment with multiple hospital facilities, followed-up for timely reports
- Applied payments and adjustments to patient accounts, processed deposits and maintained accurate records of all payments received
- Moved patients through appointment as scheduled
- Collected all co-pays and payment using RealMed, scheduled appointments as needed
- Responded and complied to requests for information, completed clerical duties as assigned
- Ensured reception area was well maintained, neat and clean
- Safeguarded patient privacy and confidentiality
- Worked as a team with the nurses' station, chemotherapy, lab, and medical records
- Maintained strict confidentiality and HIPAA and OSHA certified
Education
Diploma - General
Garfield High School
Los Angeles, California01-1998
Skills
- 5 years of registration experience within a physician office and/or hospital or some college experience
- Previous experience working with Microsoft Office products (Word, Excel, & Outlook)
- Proficiency in Microsoft Office products such as Excel, Word, PowerPoint, and Outlook Also ability and understanding to use office equipment such as printer, scanner, fax and copier Aptitude for timely data entry
- Communicates effectively verbally and in writing and places a high emphasis on customer service and phone etiquette Fluency in both English and Spanish
- Excellent problem solving and conflict management skills are essential, as decisions and judgment utilized by the incumbent impact the overall operations and workflow
- HIPAA compliance
- Strong organization
- Insurance verification
- Medical terminology proficiency
- Patient confidentiality
- Medical terminology
- Data entry proficiency
- Patient relations
- Eligibility determination
- Payment collection
- Strong interpersonal skills
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Registration Specialist
Dignity Health
01.2020 - Current
Desert kidney Associates
01.2017 - 08.2019
Phoenician cardiology
05.2015 - 12.2016
Diploma - General
Garfield High School