Veronica Beltran
Glendale
Summary
Dental professional with strong foundation in managing front office operations and coordinating patient care. Proven ability to enhance office efficiency and patient experience through effective scheduling and administrative management. Reliable team collaborator known for adaptability and achieving consistent results. Expertise in office management and patient communication.
Overview
25
25
years of professional experience
Work History
Office Manager
Compass Point Dental
08.2021 - 12.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient organizational strategies.
- Established team priorities, maintained schedules and monitored performance.
- Conducted regular audits of patient accounts to identify discrepancies or errors, rectifying issues promptly for continued accuracy in financial reporting.
- Educated dental team members on proper coding practices, ensuring accurate procedure documentation for billing purposes.
- Reduced outstanding accounts receivable balances by diligently following up on unpaid claims and invoices.
- Generated monthly billing and posting reports for management review.
- Managed office bookkeeping with insurance billing and patient payments.
Front Office Lead
Dental Care at Moon Valley
11.2018 - 08.2021
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Maintained a clean and organized workspace to ensure smooth front office operations and a positive environment for guests.
- Collaborated with management to identify areas for improvement, leading to increased overall productivity within the team.
- Monitored office supplies by checking inventory and placing orders.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
- Generated, posted and attached information to claim files.
Front Office Administrator
Elliot Dental
05.2013 - 11.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Kept reception area clean and neat to give visitors positive first impression.
- Optimized appointment scheduling to maximize productivity while minimizing conflicts or doublebookings.
- Managed patient billing processes for timely, accurate payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Provided excellent customer service to create positive experiences and build patient trust.
Front Office Administrator
Maryland Garden Dental
08.2007 - 04.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Kept reception area clean and neat to give visitors positive first impression.
- Optimized appointment scheduling to maximize productivity while minimizing conflicts or doublebookings.
- Managed patient billing processes for timely, accurate payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Provided excellent customer service to create positive experiences and build patient trust.
Front Office Administrator
Healthy Smile Dental
06.2000 - 06.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Kept reception area clean and neat to give visitors positive first impression.
- Optimized appointment scheduling to maximize productivity while minimizing conflicts or doublebookings.
- Managed patient billing processes for timely, accurate payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Provided excellent customer service to create positive experiences and build patient trust.
Education
High School Diploma -
Thunderbird High School
Phoenix, AZ Skills
- Customer service
- Office management
- Organizational skills
- Billing
- Account reconciliation
- Dental software proficiency
- Treatment Planning
- HIPAA compliance
- Team leadership
- Multitasking
- Attention to detail
- Time management
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Compass Point Dental
08.2021 - 12.2024
Front Office Lead
Dental Care at Moon Valley
11.2018 - 08.2021
Front Office Administrator
Elliot Dental
05.2013 - 11.2018
Front Office Administrator
Maryland Garden Dental
08.2007 - 04.2013
Front Office Administrator
Healthy Smile Dental
06.2000 - 06.2007
High School Diploma -
Thunderbird High School
Similar Profiles
Sandra GhareebSandra Ghareeb
Dental Assistant at Compass Point DentalDental Assistant at Compass Point Dental
Donna MorganDonna Morgan
Patient Care Coordinator at Compass Point Drug and Alcohol TreatmentPatient Care Coordinator at Compass Point Drug and Alcohol Treatment
Joy DeCookJoy DeCook
Admin Manager/Billing Clerk at Compass Point DBA Northern Hills Alcohol and DrugAdmin Manager/Billing Clerk at Compass Point DBA Northern Hills Alcohol and Drug