Veronica Blanco

Managing patients appointments, handling dental insurance verification and billing prior to their visit, processing payments, EOB, phones and emails, answering phones, patient communication, lab tracking. Filling schedules,check-in and out patients, preparing for the next day, confirming and reminders for future appointments.

• Greeted and checked in patients, ensuring smooth flow of appointments.
• Managed appointment scheduling using dental practice management software.
• Processed insurance claims efficiently to facilitate timely reimbursements.
• Coordinated communication between dental staff and patients regarding treatment plans.
• Assisted with billing inquiries, providing clear information to patients about charges.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
• Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Managed patient billing processes for timely, accurate payments.
• Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
• Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
• Reduced administrative costs by negotiating with suppliers for better rates on office and dental supplies.

• Oversaw daily office operations, ensuring efficient workflow and optimal resource allocation.
• Managed scheduling for patient appointments, enhancing client satisfaction through streamlined processes.
• Coordinated communication between dental staff and patients, fostering a positive office environment.
• Developed and implemented office policies that improved operational efficiency and compliance standards.
• Trained new administrative staff on systems and procedures, promoting team cohesion and productivity.
• Monitored inventory levels of dental supplies to minimize costs while ensuring adequate stock availability.
• Led staff meetings to discuss operational challenges and develop strategic solutions collaboratively.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.