VERONICA CERVANTES
Mesa
Summary
Reliable and hardworking professional work autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments. Determined Money Handler with exceptional accounting and cash flow management skills, leading team members by example with systematic implementation of workstation best practices. Creative problem solver with experience devising targeted solutions to unprecedented problems. Confident in use of diverse systems to create spreadsheets and manage transactions.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Assistant general manager
Taco Bell
Globe
09.2023 - 04.2026
- Directed a team of staff members, fostering a collaborative environment that encouraged professional growth and development.
- Developed and implemented strategic initiatives to enhance overall operational efficiency and customer satisfaction.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Monitored inventory levels and placed orders for new stock as needed.
- Prepared staff work schedules and assigned team members to specific duties.
Amazon Delivery Driver
Amazon
Mesa
11.2023 - 04.2024
- Ensured timely and accurate delivery of packages by adhering to assigned routes and schedules.
- Managed daily vehicle inspections and maintenance to guarantee safety and compliance with company standards.
- Delivered an average of 100 packages per shift while maintaining a 98% on-time delivery rate.
- Utilized handheld devices for tracking deliveries and obtaining customer feedback.
Caregiver
Faubush Family Homes
Miami
08.2021 - 07.2022
- Provide in-home care for (10) residents. Responsible for documentation.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Cashier
Fry's Food Stores
Globe
10.2018 - 03.2020
- Trained new cashiers on register operations and customer service standards.
- Assist customers with purchases and loyalty programs.
- Verify identification for age requirements.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained accurate cash drawer throughout shifts to ensure accountability.
Education
Phlebotomy -
Phlebotomy Training Specialist
Mesa, Az 03.2024 - 08.2026
High school diploma -
Liberty High School
GlobeSkills
- Leadership
- Problem Solving
- Safety Compliance
- Inventory Management
- Customer Service
- Cash Handling
- Organizational Skills
- Vital Signs
- Patient care
- Venipuncture
- Communication
- Adaptability
- Motivation
- Teamwork
- Proper work ethic
Certification
- First Aid/CPR/AED Certified
- NHCO Certified Phlebotomy Technician
- Food handlers
- OSHA 30
Timeline
Phlebotomy -
Phlebotomy Training Specialist
03.2024 - 08.2026
Amazon Delivery Driver
Amazon
11.2023 - 04.2024
Assistant general manager
Taco Bell
09.2023 - 04.2026
Caregiver
Faubush Family Homes
08.2021 - 07.2022
Cashier
Fry's Food Stores
10.2018 - 03.2020
High school diploma -
Liberty High School