Veronica Hernandez
Tucson
Summary
Back Office Lead Medical Assistant with a strong focus on patient education and quality assurance. Demonstrated success in managing daily operations and improving patient experiences through superior customer service. Expertise in conflict resolution enhances team dynamics and patient satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Back Office Lead Medical Assistant
Concentra Medical Center
Tucson
04.2008 - 06.2024
- Administered injections and medications per physician directives while ensuring patient safety.
- Maintained clean and stocked examination rooms to enhance patient readiness.
- Conducted quality assurance reviews on lab tests and diagnostic imaging studies for accuracy.
- Resolved conflicts among healthcare personnel, fostering positive inter-professional relationships.
- Directed front desk staff in providing exceptional customer service to patients.
- Managed daily back office operations including scheduling appointments and inventory management.
- Monitored patient flow to optimize service delivery and reduce wait times.
- Educated patients about medications and treatment procedures to improve understanding.
- Analyzed financial information from insurance companies in order to identify any discrepancies or errors in payment amounts received.
- Coordinated with insurance companies regarding claims processing and payments.
- Resolved conflicts between healthcare personnel while maintaining positive relationships with all parties involved.
- Performed regular audits on patient accounts and accounts receivable balances.
- Served as a liaison between doctors' offices, hospitals, insurance companies, laboratories, pharmacies.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Supported administrative staff by processing payments.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Education
Medical Assistant -
Tucson College
Tucson, AZ06-1996
Skills
- Patient education and medical terminology
- Quality assurance and claims processing
- Inventory management
- Customer relationship management
Certification
- Certified Occupational Hearing Conservationist
- Niosh Approved Pulmonary Function Training
- Drug Screen Certified
- Breath Alcohol Certified
Languages
Spanish
Full Professional
Timeline
Back Office Lead Medical Assistant
Concentra Medical Center
04.2008 - 06.2024
Medical Assistant -
Tucson College
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