Veronica Moreno
Avondale
Summary
Organized and reliable administrative professional with strong focus on efficiency and precision. Skilled in managing office tasks, coordinating schedules, and maintaining records with accuracy. Known for strong teamwork and adaptability, ensuring seamless operations and achieving desired outcomes. Proficient in using office software and communication tools, always ready to support team goals and respond to changing needs.
Overview
20
20
years of professional experience
Work History
Administration Clerk
City of Avondale
11.2023 - Current
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
Account Executive
Yelp Inc.
10.2022 - Current
- Use persuasive techniques and excellent interpersonal skills to negotiate and secure sales over the phone or through email
- Focus on developing each client relationship to foster opportunities for future business
- Establish sales target and outcomes, setting deadlines and coordinating sales efforts among team members
- Responsible for using and maintaining MacBook and other office equipment
- Tracking sales daily on Excel and recapping each call through Salesforce
Planning & Zoning Administrative Assistant
City of Nogales
09.2018 - 10.2022
- Performed daily office management duties
- Provided research for various projects
- Handled petty cash, deposits and purchase orders
- Prepared various correspondence, including memos, letters and reports
- Verified accuracy of time sheets, tracked and reviewed payroll reports
- Trained new employees for several departments
- Reviewed expenses; monitored department budget balances
- Prepared monthly agendas for various meetings
- Provided excellent customer service to general public and other agencies
Procurement Specialist
City of Nogales
09.2014 - 10.2018
- Developed bids including the terms, conditions and procurement specifications; reviewed contracts or agreements
- Independently reviewed purchase requests and worked with staff to clarify requirements and developed specifications
- Maintained internal spreadsheets for inventory and financial purposes
- Coordinated schedules, arranged for and participated in vendor meetings to continue learning about various products for several departments
- Maintained a well organized warehouse with various hazardous materials
- Complied within OSHA guidelines and kept accurate records/data
Revenue Specialist
City of Nogales
04.2013 - 09.2014
- Provided prompt and courteous customer service to constituents regarding issues such as billing and payment issues
- New service request, licensing, account adjustments and establishing payment plans
- Managed cash drawer, credit card and check system
Personal Banker
Wells Fargo Bank, N.A.
06.2005 - 02.2012
- Developed relationships with high net worth clients by proactively cross-selling products and services
- Performed date entry, maintained files and reconciled multiple accounts
- Conducted research to respond to or resolve questions or concerns
- Provided support to tellers in a supervisory role, support sales staff and schedules
- Trained new employees
- Reconciled general ledger reports, processed invoices for payment
- Ordered supplies and investigated teller errors
- Maintained safe box, merchant, vault, ATM, bonds, wires, foreign currency and night drop
Education
High School -
Cholla High School
01.1996
Skills
- Using initiative, discretion and judgment within established procedures and guidelines
- Multi-tasking and performing efficient time management
- Defining problems and solving based on facts through adequate research
- Operating a personal computer and various software applications
- Interpersonal and written communication
- Expense tracking
- Meeting coordination
- Document control
Languages
Spanish
Professional Working
Timeline
Administration Clerk
City of Avondale
11.2023 - Current
Account Executive
Yelp Inc.
10.2022 - Current
Planning & Zoning Administrative Assistant
City of Nogales
09.2018 - 10.2022
Procurement Specialist
City of Nogales
09.2014 - 10.2018
Revenue Specialist
City of Nogales
04.2013 - 09.2014
Personal Banker
Wells Fargo Bank, N.A.
06.2005 - 02.2012
High School -
Cholla High School
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