Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Owens

Chandler

Summary

Dynamic kitchen leader with a proven track record at Boba and Brew, excelling in food preparation and customer service. Expert in kitchen organization and training, enhancing team performance in high-pressure environments. Skilled in optimizing inventory management, achieving significant waste reduction while maintaining high-quality standards.

Overview

9
9
years of professional experience

Work History

Kitchen Lead

Boba and Brew
08.2019 - Current
  • Supervised kitchen staff, ensuring adherence to food safety protocols and sanitation standards.
  • Trained new employees on menu items, equipment operation, and customer service best practices.
  • Coordinated inventory management, optimizing stock levels and minimizing waste through efficient ordering processes.
  • Developed training materials to improve onboarding efficiency and enhance team performance in high-pressure environments.

Shift Leader

Jollibee
05.2021 - 05.2022
  • Supervised kitchen staff to ensure efficient operations and high-quality food preparation.
  • Trained new employees on food safety protocols and equipment usage, enhancing team performance.
  • Monitored food quality standards, ensuring compliance with health regulations and enhancing customer satisfaction.

Retail Sales Associate

Forever 21
05.2018 - 12.2019
  • Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
  • Assisted in merchandising products, ensuring appealing displays to drive sales.
  • Managed inventory levels through accurate stock tracking and replenishment processes.
  • Trained new associates on operational procedures and customer engagement techniques.

Kitchen Hand

Cafe Central
08.2016 - 03.2018
  • Assisted in food preparation and assembly to ensure timely service and quality standards.
  • Maintained cleanliness of kitchen equipment and workstations to comply with health regulations.
  • Supported chefs by organizing ingredients and supplies for efficient meal production.
  • Monitored inventory levels, reporting shortages to streamline ordering processes.

Education

Calumpit Institute
Philippines

Skills

  • Kitchen organization
  • Food preparation
  • Knife skills
  • Cooking techniques
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Goal setting

Timeline

Shift Leader

Jollibee
05.2021 - 05.2022

Kitchen Lead

Boba and Brew
08.2019 - Current

Retail Sales Associate

Forever 21
05.2018 - 12.2019

Kitchen Hand

Cafe Central
08.2016 - 03.2018

Calumpit Institute

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Veronica Owens