VERONICA VELASQUEZ

• Managed and coordinated administrative and financial operations within the department's Accounting/Administrative division.
• Processed, reviewed, and reconciled cash receipts, deposits, transactions, and financial records .
• Performed account reconciliations to ensure financial records were accurate and properly documented.
• Monitored and tracked funding, expenditures, and financial activity associated with departmental programs.
• Reviewed financial documents and transactions for accuracy, compliance, and proper authorization .
• Prepared and maintained financial reports, spreadsheets, records, and supporting documentation .
• Researched discrepancies and worked with internal departments to resolve accounting and financial issues .
• Maintained confidential and sensitive departmental, financial, and inmate-related records .
• Coordinated with multiple divisions, facilities, and staff to obtain information and ensure timely processing of administrative and financial transactions .
• Assisted management with budget monitoring, financial analysis, reporting, and administrative decision-making .
• Ensured records and transactions followed State of Arizona policies, procedures, accounting requirements, and internal controls .
• Utilized computerized financial and administrative systems to enter, track, retrieve, and verify information .
• Prepared correspondence, reports, and other documentation for management review.
• Provided administrative support and guidance to staff regarding financial procedures, documentation, and departmental policies .
• Prioritized multiple assignments and deadlines while maintaining accuracy and confidentiality in a high-volume government environment.

• • Monitored and maintained financial records for multiple funding sources, including ARPA, Navajo Nation, and HEALTHII/PSI/APSI programs.
• • Managed high-volume finance-related email inboxes (250+ emails/month), delivering accurate information and updates to internal and external stakeholders.
• • Processed W-9s, invoices, journal vouchers, GAO forms, and payment vouchers with accuracy and timeliness, ensuring compliance with federal and state fiscal policies.
• • Performed detailed budget analysis and reconciliations; tracked appropriations, revenues, expenditures, and validated funding sources using AZ360, FOCUS, and AFIS systems.
• • Submitted and verified requests for new Chart of Accounts entries (unit/function/activity codes), object codes, and site/location updates.
• • Reviewed and resolved AZ360 rejections, updated encumbrances, and coordinated with FSA to ensure fund availability and correction of errors.
• • Analyzed purchasing card transactions and vendor payments to identify discrepancies, ensure accurate postings, and prevent financial anomalies.
• • Assisted in the development and submission of annual budget requests and financial reports for program areas, meeting all deadlines and regulatory standards.
• • Supported internal financial projects and collaborated with accounting and program staff to evaluate budget needs, reallocate funds, and streamline processes.
• • Received, logged, and processed warrants; requested replacements as needed and ensured timely distribution and documentation.
• • Conducted in-depth financial research and data analysis to support audits, reconcile accounts, and report on fiscal position.
• • Completed vendor onboarding and fingerprint clearances; ensured vendor compliance through W-9 processing and policy review.
• • Demonstrated adaptability and problem-solving when managing complex financial tasks and implementing process improvements under tight deadlines.

• Provided customer service and technical assistance to parents, guardians, students, vendors, and other stakeholders regarding the Empowerment Scholarship Account (ESA) Program.
• Responded to a high volume of incoming telephone calls, emails, and HelpDesk tickets and provided timely resolution to customer inquiries.
• Assisted applicants and account holders with ESA applications, enrollment, contracts, account access, and program requirements .
• Researched and resolved application, account, payment, and HelpDesk issues , escalating complex matters when necessary.
• Reviewed customer concerns and provided information regarding allowable and unallowable educational expenses in accordance with program policies and Arizona law.
• Assisted account holders with questions regarding purchases, reimbursements, receipts, invoices, and required documentation .
• Reviewed and verified information and supporting documentation for accuracy, completeness, and compliance .
• Navigated multiple computer systems and databases to research accounts, update records, document interactions, and track case resolution .
• Maintained accurate and confidential customer and student records in accordance with departmental policies and procedures.
• Communicated complex program requirements clearly to customers while maintaining a professional, courteous, and solutions-oriented approach .
• Identified account or application issues and troubleshot problems to determine appropriate resolutions .
• Transferred or escalated calls and cases to the appropriate department or specialist when issues required additional review.
• Documented customer interactions, actions taken, and resolutions in the Helpdesk/customer service system .
• Followed Arizona statutes, administrative rules, departmental policies, and ESA program procedures when assisting customers.
• Maintained productivity and quality standards while managing multiple cases and competing priorities .
• Collaborated with internal teams to resolve complex customer, enrollment, purchasing, and account-related issues.

• Provided exceptional customer service to patients, caregivers, physicians, hospitals, and referral sources regarding home medical equipment and services.
• Processed and coordinated patient orders for DME, respiratory equipment, oxygen, CPAP/BiPAP supplies, and other medical products.
• Verified patient demographics, insurance information, physician orders, referrals, and required documentation for accuracy and completeness.
• Coordinated with physicians, hospitals, insurance providers, and internal departments to obtain required documentation and resolve order issues.
• Researched and resolved patient concerns involving equipment, supplies, deliveries, billing, and service requests.
• Maintained accurate and confidential patient records while documenting calls, concerns, follow-up activities, and resolutions.
• Coordinated time-sensitive equipment and supply requests to support patients transitioning from hospital care to the home.
• Provided professional, compassionate assistance while managing multiple patient inquiries and maintaining a high level of accuracy and confidentiality.

• Coordinated and conducted investigations of incidents involving individuals receiving services through the Division of Developmental Disabilities (DDD).
• Received, reviewed, and prioritized incident reports to determine seriousness and required Quality Assurance follow-up.
• Entered and maintained detailed incident information in the Incident Management System (IMS), ensuring accuracy and completeness.
• Conducted fact-finding, interviews, and research to gather information necessary to support thorough investigations.
• Prepared concise investigative reports and summaries and coordinated findings with Support Coordination, Quality Assurance, and regional administration.
• Followed up with providers and internal staff to obtain reports, records, documentation, and additional information required to resolve incidents.
• Maintained confidential investigative records and ensured compliance with departmental policies, procedures, and quality assurance requirements.
• Provided technical assistance and training to providers and staff regarding incident reporting, documentation, health, safety, and quality requirements.

• Provided clinical and administrative Medical Assistant support across providers and locations based on staffing and patient-care needs.
• Roomed patients and obtained medical histories, vital signs, medications, allergies, and chief complaints while accurately documenting information in the EMR.
• Prepared patients and procedure rooms and assisted providers with dermatology examinations, biopsies, excisions, cryotherapy, and suture removals.
• Assisted with pathology specimen collection, labeling, documentation, and patient follow-up.
• Served as a provider scribe and maintained accurate clinical documentation and medical records.
• Educated patients on provider instructions, medications, procedures, wound care, and follow-up appointments.
• Assisted with prescription requests, patient calls, referrals, prior authorizations, and other clinical administrative functions.
• Maintained exam-room supplies, equipment, cleanliness, infection-control standards, and efficient patient flow.

• Assisted physicians and Medical Assistants with clinical and administrative duties in a primary care setting.
• Roomed patients and obtained vital signs, medical histories, medications, allergies, and chief complaints under supervision.
• Prepared examination rooms and assisted providers with physical examinations and routine clinical procedures.
• Assisted with specimen collection, EKGs, and other diagnostic procedures within supervised student training.
• Updated and maintained accurate patient information and clinical documentation in the EMR.
• Assisted with medication reconciliation, patient education, follow-up instructions, referrals, and medical records.
• Maintained clean and properly stocked examination rooms while following infection-control, safety, and HIPAA requirements.
• Provided compassionate patient service while supporting efficient patient flow and working collaboratively with the healthcare team.

• Monitored and analyzed automotive loan portfolios through daily portfolio reviews, identifying delinquent accounts, payment discrepancies, and account exceptions.
• Reviewed 30+ day delinquent accounts and communicated with customers to resolve billing, payment, and account-related issues.
• Reconciled payment histories and account activity, researched discrepancies, and processed customer requests to ensure accurate account records.
• Maintained communication with automotive dealer partners regarding portfolio activity, customer accounts, and account resolution.
• Reviewed and processed automotive retail installment contract information and maintained accurate account documentation.
• Prepared reports, spreadsheets, and account analyses to support portfolio monitoring and operational decision-making.
• Researched customer disputes and inquiries and coordinated with internal departments to provide timely resolutions.
• Maintained confidential financial and customer information while adhering to company policies, procedures, and regulatory requirements.

• Managed daily administrative operations of a busy dental practice, overseeing scheduling, patient services, staff coordination, and office workflow.
• Supervised and supported front-office staff, including training, scheduling, workflow coordination, and performance oversight.
• Managed patient appointments, confirmations, cancellations, rescheduling, telephone inquiries, and patient concerns.
• Verified insurance eligibility and benefits, coordinated claims and billing, and assisted patients with treatment estimates and financial arrangements.
• Managed payments, outstanding balances, accounts receivable, and accurate patient financial records.
• Coordinated with dentists, clinical staff, laboratories, and outside providers to ensure timely patient care and efficient office operations.
• Maintained accurate and confidential patient records while ensuring compliance with HIPAA, OSHA, and office policies.
• Monitored office supplies, assisted with purchasing and inventory management, and supported continuous improvement of patient service and practice operations.

• Managed customer rental accounts, monitored account status, and ensured accounts remained current and compliant with company standards.
• Provided exceptional customer service while resolving account questions, payment concerns, and customer service issues.
• Performed early-stage collections and followed up with customers regarding past-due payments and account obligations.
• Processed customer payments and maintained accurate account information and transaction records.
• Generated new rental business through sales activities, customer referrals, product recommendations, and new rental orders.
• Educated customers on rental agreements, payment options, promotions, merchandise, and rent-to-own programs.
• Coordinated and completed merchandise deliveries, pickups, exchanges, installation, and setup while ensuring safe handling of products.
• Maintained showroom standards, organized merchandise, supported inventory activities, and contributed to sales and customer-retention goals.